2009 Nissan Versa Suspension

MY VEHICLE HAS LONG TIME PROBLEM OF SPRINGS. LAST TIME I WAS DRIVING AT 45 MPH SPEED THE FRONT SPRING BROKE, CAUSING SEVERE DAMAGE OF FRONT TIRE. AFTER LONG TIME NISSAN RECALLED FRONT SPRING. BUT I HAVE REAR SPRING BROKE AGAIN . MY REAR SPRING BROKE AFTER I TRY TO DRIVE FROM PARKING LOT. I HAVE TALKED TO NISSAN NORTH AMERICA THEY ARE NOT WILLING TO HELP CUSTOMER. BROKEN SPRING PROBLEM IS A PART OF NISSAN VERSA. IT IS DANGEROUS AND I CANT TRUST MY CAR.

I SCHEDULED AN APPOINTMENT AND WENT TO CONTINENTAL NISSAN 5750 S LA GRANGE RD COUNTRYSIDE IL ON JULY 11, 2016. THE DEALERSHIP STATED THAT IF THEY BELIEVE CORRODED PARTS NEED TO BE REPLACED, I WOULD BE RESPONSIBLE FOR THEIR COST. I SPOKE TO [XXX] MY CASE #[XXX], SHE BEING A REPRESENTATIVE OF NISSAN ASSURED ME AS THE LETTER STATES: "THIS REPAIR IS FREE OF CHARGE FOR PARTS AND LABOR." THE DISCREPANCY FORCED ME TO LEAVE THE DEALERSHIP WITHOUT REPAID. TWO ADDITIONAL CALLS WERE PLACED TO [XXX] ON 7/11/2016 ASKING FOR COORDINATION WITH THE DEALERSHIP IN ORDER TO REPAIR THE VEHICLE. I HAD TO WAIT THREE WEEKS IN ORDER TO GET THE VEHICLE INTO ANY LOCAL DEALERSHIP. THE CAR IS DISABLED WITH A BROKEN COIL SPRING AND HAS BEEN TOWED WITHOUT REPAIR. A SEVEN YEAR OLD VEHICLE EXPOSED TO ILLINOIS WINTERS SHOULD HAVE CORRODED PARTS. I REVIEWED THE PART COST THROUGH NISSAN WITH MY VIN AND THE COIL SPRING COST IS ROUGHLY $5.63 OR $6.00. THE ADDITIONAL PARTS WITHIN THE FRONT SUSPENSION VARY FROM $11.51 THROUGH $354.20. THE DEALERSHIP MENTIONED A HALF DAY OF LABOR IN ADDITION TO COST OF THE SUSPENSION PARTS. THE RECALL LETTER SAYS APPROXIMATELY 3 HOURS FOR REPAIR AT NO COST. WHY WOULD I HAVE TO PAY FOR A RECALL? THE FACT THAT THE RECALL CAME 7 YEARS AFTER THE 2009 MANUFACTURED CAR IS VERY CONCERNING. I ASK THAT THE CAR BE TOWED AT NISSAN'S COST AND REPAIRED AT NISSAN'S COST IMMEDIATELY! I IMAGINE THAT MANY OTHER CONSUMERS HAVE RUN INTO THIS ISSUE AND WONDER IF A CLASS ACTION SUIT IS NECESSARY TO PROMPT THE MANUFACTURER TO DO AS THEY STATE IN WRITING AND OVER THE PHONE. I REQUEST AN INVESTIGATION OF CURRENT PRACTICES OF PROCESS AND POLICIES. I BELIEVE MY HUMAN RIGHTS HAVE BEEN VIOLATED BASED ON THE IMPACT OF THEIR BUSINESS OPERATIONS AND SERVICES. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 NISSAN VERSA. WHILE DRIVING 15 MPH, THE VEHICLE MADE A CLUNKING NOISE AND BEGAN TO SWERVE. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE FRONT DRIVER SIDE FRAME WAS CLOSER TO THE TIRE THAN NORMAL. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER AND PASSENGER SIDE COIL SPRINGS WERE FRACTURED AND DETACHED. THE COIL SPRINGS AND STRUTS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS RELATED TO THE FAILURE. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION) THAT WAS DIRECTLY RELATED TO THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

TL* THE CONTACT OWNS A 2009 NISSAN VERSA. WHILE BACKING OUT OF THE DRIVEWAY, THE CONTACT HEARD AN ABNORMAL LOUD CRACKING NOISE UNDER THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND INSPECTED, BUT DID NOT NOTICE ANY ABNORMALITIES AT THAT TIME. THE CONTACT STOPPED AT A FUEL STATION AND NOTICED A COIL SPRING UNDER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT IT WAS NOT CLEAR IF IT WAS THE REAR OR FRONT COIL SPRINGS FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

VEHICLE FAILED VIRGINIA SATE INSPECTION CITING BOTH RIGHT AND LEFT FRONT BALL JOINTS NEEDING REPLACED. THIS VEHICLE HAS JUST OVER 50,000 MILES AND IT SEEMS ODD THAT BOTH BALL JOINTS HAVE FAILED AT SUCH A LOW MILEAGE. WITH NISSANS RECALL OF OTHER PARTS OF THE FRONT END THIS SEEMS LIKE ANOTHER PART FAILURE.

NISSAN CURRENTLY HAS A CAMPAIGN OPEN TO REPLACE FRONT COIL SPRINGS IN NORTHERN STATES. MY REAR COIL SPRING IS ALSO CRACKED/BROKEN AND NISSAN IS REFUSING TO REPLACE IT.

MY NISSAN VERSA WAS RECALLED LAST YEAR FOR FAULTY COIL SPRINGS. THE LETTER SAID THAT PARTS WILL BE READY IN JANUARY 2016. I MADE AN APPOINTMENT WITH MY DEALER TO HAVE THE PARTS ORDERED AND REPLACED. IT IS ALMOST APRIL 2016 AND THE PARTS ARE NOT AVAILABLE. I CALL MY DEALER ONCE A MONTH, THEY HAVE NOW CHOSEN TO SCREEN THEIR PHONE CALLS AND WILL NOT ANSWER ANY SERVICE CALLS ABOUT THE RECALL. I THINK THAT NISSAN IS NOT PREPARED TO HANDLE THIS RECALL ON THE VERSA.

I HAVE NISSAN VERSA SINCE 2009.I BOUGHT IT BRAND NEW FROM NISSAN OF RENO. SINCE LAST YEAR FRON DRIVER SIDE BROKEN COIL SPRING.NOW IT HAPPEND AGAIN ON PASSANGER SIDE SPRING BROKE. I CALL DELER TO FIND OUT WHY DID IT BROKE BOTH OF SPRING WITH IN ONE YEAR. THEY HAVE NO ANSWER

MY NISSAN VERSA WAS RECALLED FOR FRONT SPRINGS TO BE REPLACED. I HAD ALREADY HAD THE SPRINGS REPLACED BECAUSE THEY BROKE. I WAS INFORMED THAT I HAD TO HAVE THE SPRINGS REPLACED AGAIN TO SATISFY THE RECALL. THE STRUTS WERE RUSTED OUT, BUT WERE NOT PART OF THE RECALL. I HAD TO PAY TO HAVE THE STRUTS REPLACED WHEN THE DEALERSHIP BROKE THEM REMOVING THEM TO REPLACE THE SPRINGS. THE STRUTS AND SPRINGS ARE ONE UNIT AND SHOULD HAVE BEEN PART OF THE RECALL. THE SPRINGS DID NOT NEED REPLACED. I WAS CHARGED OVER $250 FOR A RECALL REPAIR THAT WAS SUPPOSED TO BE COVERED BY NISSAN.

DRIVER SIDE FRONT COIL SPRING BROKE WHILE DRIVING. APPEARED TO BE VERY RUSTED.

A LARGE PIECE OF THE FRONT COIL SPRING ON THE PASSENGER SIDE BROKE AND FELL OFF ON THE ROAD, AS I BACKED OUT OF MY DRIVEWAY AND TURNED INTO THE STREET. I HEARD A CLUNK IN THE FRONT AND SOMETHING FALLING ON THE ROAD. THE REMAINING SPRING ON THE CAR WAS STILL IN PLACE. I HAD MY REPAIR SHOP REPLACE THE SPRINGS.

TL* THE CONTACT OWNS A 2009 NISSAN VERSA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. IN ADDITION, THE FRONT AND REAR COIL SPRINGS FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED THE PASSENGER SIDE FRONT COIL SPRING, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO REPLACED THE FRONT DRIVER SIDE COIL SPRING. ON ANOTHER OCCASION, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE REAR COIL SPRINGS NEEDED TO BE REPLACED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION) AND WAS CONCERNED THAT THE RECALL REMEDY WOULD FAIL TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,985. PARTS DISTRIBUTION DISCONNECT. UPDATED 02/05/16*LJ *CN

NAVIGATING SLOW, 90' LEFT TURN, HEARD METALLIC OBJECT SLIDING ACROSS ROADWAY BEHIND US. UPON INVESTIGATION FOUND THE BOTTOM 3/4 RING OF THE FRONT DRIVERS SPRING SNAPPED OFF. VERY SMALL RUSTED PIT VISIBLE, THE REST OF THE TEAR APPEARS TO HAVE OCCURRED ALL AT ONCE - NO AGING EVIDENT ON THE EXPOSED METAL. ESTIMATE TO REPLACE BOTH FRONT STRUTS AND SPRINGS IS $982.

MY PASSENGER SIDE FRONT SPRING BROKE AND SPEARED MY TIRE, LUCKILY WHILE I WAS PARKING. WHEN I GOT IT TOWED TO THE MECHANIC, THEY SHOWED ME THAT THE LEFT SPRING WAS CRACKED AND READY TO BREAK AS WELL. I HAD TO PAY TO HAVE BOTH REPLACED. MECHANIC INFORMED ME THAT THIS IS A KNOWN ISSUE. I'M VERY CONCERNED THAT THIS MIGHT HAPPEN AGAIN WHILE I'M DRIVING WITH MY 8 YEAR OLD IN THE CAR.

I WAS PULLING OUT OF THE DRIVEWAY AND HEARD A LOUD SCRATCHING NOISE AND THEN MY TIRE WENT FLAT. CUT THE INSIDE OF THE TIRE. 2 WEEKS LATER WENT TO MY MECHANIC FOR SOMETHING ELSE AND HE SAID THE REAR SPRING WAS BROKE AND SO WAS THE OTHER FRONT. GRATEFUL THAT NOTHING HAPPENED WHILE DRIVING AT HIGHER SPEED

TL* THE CONTACT OWNS A 2009 NISSAN VERSA. WHILE ATTEMPTING TO START THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. IN ADDITION, THE CONTACT NOTICED THAT THE COIL SPRING FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.

WHILE PULLING OUT OF MY GARAGE AND HAVING GONE NO MORE THAN 3 FEET I HEARD A VERY LOUD SNAP AND A GRINDING SOUND COMING FROM THE RIGHT FRONT WHEEL. HAVING READ ABOUT THE SPRING ISSUE I KNEW WHAT IT WAS AND IMMEDIATELY BACKED UP INTO THE GARAGE. HAD THIS HAPPENED 15 MINUTES LATER I WOULD HAVE BEEN ON THE HIGHWAY GOING 55 MPH AND PROBABLY ROLLED THE CAR. THERE IS NO EXCUSE FOR NISSAN NOT ADDRESSING THIS ISSUE. THEY KNOW OF THE PROBLEM AND I SEE THAT THE 2010 VERSAS ALSO HAVE THE PROBLEM. MY DEALER IS WELL AWARE OF THE ISSUE AND STOCKS THE SPRINGS. I REPLACED BOTH SPRINGS AT THE SAME TIME TO SAVE FURTHER GRIEF. THERE IS ALSO NO EXCUSE FOR THE NHTSA AND DOT FOR NOT FORCING A RECALL ON THE SPRINGS. I GUESS THEY WISH TO KILL A FEW PEOPLE FIRST.

PULLING OUT OF GARAGE THE FRONT RIGHT SUSPENSION SPRING FAILED - IT BROKE INTO 3 PIECES. AFTER DROPPING THE VEHICLE OFF AT THE NISSAN DEALERSHIP FOR REPAIR, WE WERE INFORMED THAT THE FRONT LEFT SPRING WAS ALSO CRACKED AND TO PREVENT A SIMILAR FAILURE SHOULD BE REPLACED. *TR

WHILE DRIVING OUT OF PARKING SPOT, HEARD A LOUD POP FROM THE PASSENGER-SIDE WHEEL AREA. THE COIL/SPRING HAD SNAPPED. I BROUGHT THE CAR TO THE MECHANIC AND HE SAID THE DRIVER-SIDE COIL/SPRING HAD CORRODED AS WELL. THE MECHANIC SAID I WAS LUCKY THE BROKEN END DIDN'T PUNCTURE THE TIRE. HAD TO HAVE BOTH COILS REPLACED. *TR

I PURCHASED MY 2009 NISSAN VERSA HATCHBACK NEW AND HAS OWNED AND DRIVEN IT FOR THE PAST 5 TO 6 YEARS. ONE DAY I NOTICED MY CAR STARTED TO MAKE A STRANGE NOISE WHENEVER I MADE A LEFT OR A RIGHT TURN WITH MY CAR. THE NEXT MORNING I HEARD THE SAME STRANGE NOISE WHILE DRIVING TO WORK WHENEVER I HAD TO TURN THE STEERING WHEEL TO THE LEFT OR TO THE RIGHT. AFTER I PARKED MY CAR AT WORK AND WITH DAYLIGHT TO SEE, I EXAMINE MY CAR AND NOTICED THAT THE GAP BETWEEN MY FRONT DRIVER SIDE TIRE AND THE CHASSIS WAS MUCH SMALLER THAN THE OTHER 3 TIRES. I QUICKLY MADE AN APPOINTMENT TO HAVE A LOCAL MECHANIC LOOK AT MY CAR LATER ON THAT DAY. WITHIN 5 MINUTES AFTER THE MECHANIC ELEVATED MY CAR ON THE LIFT, HE FOUND AND SHOWED ME THAT THE FRONT DRIVER SIDE SPRING COIL HAD BROKEN IN HALF, WITH THE BOTTOM BROKEN HALF DANGLING DANGEROUSLY NEAR THE TIRE. FORTUNATELY, I WAS NOT DRIVING AT HIGHWAY SPEED (WAS DRIVING AT LESS THAN 40 MPH AROUND TOWN) WITH THIS BROKEN SPRING COIL OR THIS BROKEN SPRING COIL COULD HAVE PUNCTURED MY TIRE UNEXPECTEDLY AND RESULTED IN AN ACCIDENT. I WAS EXTREMELY UNHAPPY TO LEARN THAT THE LOCAL NISSAN DEALERSHIP IS AWARE OF THIS PROBLEM, BUT THERE IS NO RECALL ON THIS DEFECTIVE PART AND NISSAN IS THE ONLY ONE THAT SUPPLY THIS SPRING COIL PART FOR MY LOCAL MECHANIC TO REPLACE. TO BE SAFE, I HAD BOTH FRONT SPRING COILS REPLACED, COSTING ME $950 IN REPAIR WORK (INCL. REPLACING THE 2 FRONT STRUTS AND A WHEEL ALIGNMENT). I AM VERY DISAPPOINTED WITH NISSAN AND CAN NOT BELIEVE THAT I HAD TO REPLACE THE SPRING COIL AFTER JUST 54,000 MILES ON THE CAR AND DRIVING IT FOR LESS THAN 6 YEARS. HAVING OWN DIFFERENT CARS OVER THE PAST 25 YEARS, THIS IS THE FIRST TIME I EVER HAD TO REPLACE A SPRING COIL IN ANY CAR I'VE OWN. *TR

TL* THE CONTACT OWNS A 2009 NISSAN VERSA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE FRONT DRIVER SIDE COIL SPRING FRACTURED AND FLATTENED THE TIRE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.

THE DRIVERS SIDE FRONT SUSPENSION COIL SPRING FRACTURE IN MY MODEL YEAR 2009 NISSAN VERSA RUSTED/CORRODED AND BROKE WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 70MPH. THE NOISE WAS APPARENT AND THE CAR IMMEDIATELY BEGAN PULLING SLIGHTLY TO THE LEFT. I PULLED OVER TO EXAMINE THE VEHICLE AND COULD NOT FIND ANY SPECIFIC REASON FOR THE NOISE AND CONTINUED HOME. I TOOK THE CAR INTO MCCARTHY NISSAN AND WAS TOLD THAT THE FRONT COIL SPRING HAD RUSTED/CORRODED AND CRACKED AND THAT DRIVING THE CAR IN THAT CONDITION WAS EXTREMELY DANGEROUS AND REQUIRED IMMEDIATE REPLACEMENT OF THE FRONT COILS.

THE LEFT FRONT COIL SPRING BROKE WHILE STANDING IN OUR DRIVEWAY. PART OF IT SHOT IN TO THE SIDE OF OUR HOUSE. THANK GOD WE WEREN'T ON THE HIWAY AND HAVE THE BROKEN SPRING SHRED OUR TIRE. I HAVE SEEN MANY COMPLAINTS OF THIS CAR MODEL'S SPRINGS BREAKING ON YOUR WEB SITE. WHY NO RECALL?

TL* THE CONTACT OWNS A 2009 NISSAN VERSA. WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,200.

AFTER DROPPING MY VEHICLE AT THE DEALER FOR OTHER SERVICE, I WAS NOTIFIED THAT THE LEFT FRONT SPRING WAS BROKEN, AND THAT THE AXLE BOOT WAS LEAKING. BOTH NECESSITATED REPLACEMENT.