2019 Subaru Impreza Exterior Lighting

I have received two letters over the past six months, telling me that my 2019 Subaru Impreza has been recalled for faulty headlamps. When I contact my local Subaru dealer, SC, I have three times now been told that the part for the required repair is "not available." I feel as if I am driving a vehicle that is dangerous to me and to others. Can you tell me when the required parts will be available for the needed repair?

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not notified of the failure. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Impreza. The contact stated while driving with the headlights activated, the illumination from the headlights was inadequate. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The front headlamps on this vehicle are not bright enough and it is very hard to see when driving in areas that do not have street lights. Additionally, when it is raining hard, there are lots of puddles on the floor, making it even harder to see when there are obstructions or potholes in the road. I worry about getting into an accident because of low visibility caused by the defective headlamps. I called my local Subaru dealership today (2/22/23) and I asked whether I could fix the problem and then get reimbursed. I was advised not to do that and to let Subaru handle the issue. However, it has been over 5 months since this recall notice was sent out and there still hasn't been any remedy or even an explanation as to why the remedy is taking so long, or when a remedy can even be expected. Being that this is a safety recall that can cause serious accidents on the road, I need your assistance in urging Subaru to take this more seriously and provide a remedy to this ASAP.

The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Impreza. The contact received notification of the NHTSA Campaign Number: 22V6240000 (Exterior Lighting) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Both front headlights provide very little visibility and do not shine far enough down the road to be safe at high speeds, especially in the mountains/low light areas. Have been waiting on a remedy from Subaru since being notified of the recall in October 2022.

TL* THE CONTACT OWNS A 2019 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS DIMMED AS THE VEHICLE SLOWED DOWN. WHEN THE VEHICLE CAME TO A COMPLETE STOP, THE HEADLIGHTS BRIGHTENED AND OPERATED NORMALLY. THE CONTACT TOOK THE VEHICLE TO STUCKEY SUBARU (500 BROAD ST, HOLLIDAYSBURG, PA 16648, (814) 695-9862), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND DEEMED THE MATTER TO BE A NORMAL FUNCTION. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE AWARE OF THE MATTER; HOWEVER, THEY DID NOT HAVE A RESOLUTION AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS PROVIDED CASE NUMBER: 1-50768087045. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,600.