2020 Subaru Outback UNKNOWN OR OTHER

MY 2020 SUBARU IS 9 MONTHS OLD AND THIS WILL BE THE 2ND WINDSHIELD I WILL BE REPLACING IN THE CAR. THE FIRST TIME THE CAR WAS IN MOTION BUT NOT STRUCK BY DEBRIS. THE SECOND TIME THERE WAS DEBRIS THAT HIT THE WINDSHIELD AND THE CRACK MOVED QUICKLY ACROSS THE WINDSHIELD WITHOUT STOPPING. THERE WAS A CLASS ACTION SUIT ABOUT THE FAULTY WINDSHIELDS WITH MANY SUBARU OWNERS INVOLVED AND RECENTLY THE SUIT WAS DISMISSED BY THE COURT. I UNDERSTAND OUTBACKS AND FORESTERS HAVE DEFECTIVE WINDSHIELDS GOING BACK AS FAR AS 2016 AND SUBARU HAS NOT ADDRESSED THE PROBLEM. I HAVE BEEN TOLD THE WINDSHIELD IS THINNER THAN MOST TO ACCOMMODATE THE SENSORS. THE COST TO REPLACE A WINDSHIELD IS $900+ EACH TIME DUE TO THE NEED FOR ONLY A SUBARU WINDSHIELD AND THE CALIBRATION OF THE SENSORS NEEDED.

WINDSHIELD CRACK

OWNER DROVE ON TO A PARKING LOT. VEHICLE LANE DEPARTURE PREVENTION FUNCTION SENSED A WHITE LINE ON THE PAVEMENT. THIS CAUSED THE VEHICLE TO TURN LEFT, ACCELERATION AN UNCONTROLLABLE FASHION. THE VEHICLE JUMPED THE CURB PROCEEDING INTO HEAVY SHRUBS WHICH DAMAGED THE VEHICLE. THE SHRUBS STOPPED THE VEHICLE.

I BELIEVE THAT THE WINDSHIELD CRACKED SPONTANEOUSLY. I DROVE TO GET COFFEE THIS MORNING. IN THE PARKING LOT I NOTICED A 10 INCH CRACK IN THE WINDSHIELD THAT HADN'T BEEN THERE BEFORE. TO MY KNOWLEDGE NOTHING HAS HIT THE WINDSHIELD. THE CRACK WASN'T THERE YESTERDAY. THERE WAS SNOW IN THE CAR THIS MORNING. I'M WONDERING IF TURNING THE INTERIOR HEATER HAD ANYTHING FUN DO WITH IT. IT'S CURRENTLY 32 DEGREES OUTSIDE. THERE ISN'T A MARK IN THE WINDSHIELD EXCEPT FOR THE CATCH WHICH SEEMS TO ORIGINATE AT THE BASE OF THE WINDSHIELD. THERE ISN'T A ROCK MARK OR ANYTHING ELSE. I'VE ONLY HAD THIS CAR FOR A A COUPLE OF MONTHS.

THE LEFT-MOST DASH VENT RATTLES INTERMITTENTLY, MOST OFTEN ON ROUGH ROAD SURFACE. VEHICLE PURCHASED IN DECEMBER 2019, AND RATTLE STARTED IN APRIL 2020. MY LOCAL DEALER REPLACED THE VENT, BUT THE RATTLE CONTINUES AND APPEARS TO COME FROM BEHIND THE VENT. BECAUSE IT'S INTERMITTENT AND CAN'T BE REPRODUCED ON DEMAND I'VE THOROUGHLY DOCUMENTED IT WITH AUDIO/VIDEO RECORDINGS. ESCALATING WITH SUBARU OF AMERICA TO GET IT RESOLVED.

JULY 2, 2020: THE FRONT WINDSHIELD CRACKED SEEMINGLY WITHOUT CAUSE WHILE DRIVING ON THE INTERSTATE. AFTER STOPPING, IT APPEARED TO HAVE A TINY CHIP NEAR THE REAR-VIEW MIRROR AND A CRACK ABOUT 3 FEET LONG EXTENDING FROM IT. THIS WINDSHIELD WAS REPLACED ON JULY 8, 2020. JULY 19, 2020: THE NEW WINDSHIELD RECEIVED A TINY ROCK CHIP WHILE DRIVING. THE ROCK CHIP WAS LESS THAN 1 INCH IN SIZE SO A REPAIR WAS TO BE ATTEMPTED. THE REPAIR WAS UNSUCCESSFUL AS THE ROCK CHIP IMMEDIATELY SPREAD WHEN SUCTION WAS APPLIED TO THE SURFACE.

WHILE DRIVING ALONG ROUTE 81 SOUTH OF CARLISLE PA. AN AUDIBLE POP WAS HEARD. I NOTED NOTHING AT THE TIME. LATER IN THE DAY, THIS 2 FOOT CRACK APPEARED IN THE WINDSHIELD. I DON'T BELIEVE THE CRACK IS THE RESULT OF AN OBJECT AS THERE IS NO APPARENT POINT OF IMPACT AND ONLY THE THE VERY SMALL AREA ADJOINING THE FRAME IS AT ALL DISTURBED ASIDE FROM THE OBVIOUS CLEAN CRACK.

THE FRONT WINDSHIELD OF THE CAR CRACKED WHILE THE CAR WAS PARKED IN A PARKING LOT THAT HAD NO TREES OR OBJECTS THAT COULD HAVE HIT IN THE LOCATION IT CRACKED.

CLASSIC SUBARU WEAK WINDSHIELD GLASS ISSUE. WHILE TRAVELING ON A SMALL SIDE STREET ABOUT 40MPH, SOMETHING THAT WAS INAUDIBLE HIT MY FRONT GLASS LAST NIGHT WHILE GOING TO THE STORE. WE SAW WHAT APPEARED TO BE A VERY SMALL CHIP. ON THE WAY HOME FROM THE STORE THE SMALL CHIP TURNED INTO A STREAKING SPIDERWEB JUST FROM HITTING PAVEMENT DIVISIONS ON THE HIGHWAY. THIS CAR HAS LESS THAN 600 MILES ON IT. THE SUBARU SALESMEN WERE VERY PUSHY ABOUT BUYING THEIR DING, DENT, GLASS PROTECTION STATING THAT THEY KNOW THE GLASS IS ABOUT 900 DOLLARS TO FIX. I THINK THEY KNOW THE GLASS IS WEAK. NOW I AM OUT THE COSTS OF A WINDSHIELD PLUS THE TINT TO HAVE IT RE-TINTED. SO WE ARE TALKING WELL OVER 1K IF I HAVE THE DEALERSHIP INSTALL THE GLASS AND RE-CALIBRATE THE EYESIGHT PROGRAM TO THE WINDSHIELD.

THE WINDSHILED HAS A LARGE CRACK ON THE DRIVER'S SIDE AND IS UNDER A WEEK OLD. I NOTICED THE CRACK AFTER VEHICLE HAD BEEN PARKED ALL NIGHT AT MY HOUSE. NOT SURE HOW OR WHERE IT BEGAN. I NOTICED ON 3/5 BUT NOT SURE HOW LONG A SMALLER ONE COULD HAVE BEEN THERE AND STARTED TO GROW.

HAD NEW 2020 OUTBACK LESS THAN 3 WEEKS AND NOTED HAIRLINE STRESS CRACK (NO CHIPS) ON OUTSIDE LAMINATE OF WINDSHIELD, NEAR PASSENGER SIDE CAMERA, 3.25 INCHES LONG. I WAS WASHING THE WINDSHIELD IN MY DRIVEWAY WHEN I NOTICED THE CRACK. THERE ARE PREVIOUS REPORTS OF DEFECTIVE WINDSHIELD GLASS WITH THIS MODEL. PHOTO ATTACHED. *TR

SUBARU EYESIGHT LANE CENTERING FAILURE. DATE: 27APR 2020, TIME: ABOUT 9:45AM, LOCATION: I-75 SOUTH BOUND BETWEEN DAYTON AND CINCINNATE OHIO, ABOUT MILE MARKER 29.8. ROAD CONDITIONS: DRY, SUNNY AND BRIGHT.: ADAPTIVE CRUISE CONTROL ON, LANE CENTERING ON. VECHILE MILAGE ABOUT 7700 MILES. WHILE PASSING A SEMI ON THE LEFT, AT THE REAR CORNER OF THE SEMI THE STEERING WHEEL TRIED TO MAKE A HARD SHARP RIGHT TURN.AS IF THE RIGHT SIDE OF THE LANE HAD MOVED WAY TO THE RIGHT. I HAD A HARD GRIP ON THE STEERING WHEEL WHICH WAS THE ONLY THING THAT KEPT ME FROM CRASHING INTO THE LEFT REAR OF THE SEMI TRAILER.. I HAVE NOTICED IN THE PAST THAT THE LANE CENTERING HAS A TENDANCY TO STEER CLOSE TO SEMI'S WHILE PASSING EITHER ON THE RIGHT OR THE LEFT. FOR THIS REASON I TEND TO WATCH CLOSELY WHEN PASSING BUT THIS SUPRISED ME AT HOW HARD THE STEERING TRIED TO EXECUTE A LANE CHANGE, IT WAS ALMOST LIKE SOMEONE JERKED THE STEERING WHEEL TO THE RIGHT. AFTER BRINGING IT BACK ON COARSE THE LANE CENTERING STAYED IN THE PROPER LANE ABET, WANTING TO STAY TOWARDS THE RIGHT SIDE WHILE FINISHING PASSING. LANE CENTERING FUNCTIONED PROPERLY FOR THE NEXT FEW MILES AT WHICH TIME I TURNED IT OFF DUE TO APPROACHING SEVERAL SEMI'S. I DON'T BELIEVE THE SUBARA'S EYESIGHT LANE CENTERING FUNCTION IS RELIABLE. THIS IS ALSO THE SECOND TIME THE LANE CENTERING HAS TRIED TO EXECUTE A LANE CHANGE SINCE OWNING THE VEHICLE.

WE PURCHASED A 2020 OUTBACK LIMITED 4/28/2020. THE SALESMAN, [XXX], DELIVERED THE CAR TO OUR HOME ON 5/1/2020. THE SECOND TIME WE DROVE THE VEHICLE, 5/6/2020, A CRACK SUDDENLY APPEARED ON THE LOWER PASSENGER SIDE OF THE FRONT WINDSHIELD AS WE WERE DRIVING ON AN INTERSTATE HIGHWAY. (MY HUSBAND IS AN ATK AMPUTEE AND WANTED TO PRACTICE DRIVING THE CAR WITH HIS PROSTHETIC LEG BEFORE DRIVING 30+ MILES TO A DOCTOR APPOINTMENT.) THERE WAS NO APPARENT REASON FOR THE CRACK AS THERE WERE NO AUTOMOBILES AROUND US. WE ALREADY HAD AN APPT TO RETURN THE CAR TO THE DEALER THAT WEEK TO INSTALL OPTIONS WE HAD PURCHASED AT SALE. AT THAT TIME WE LEARNED THE WINDSHIELD WAS NOT PART OF THE WARRANTY AGREEMENT WE HAD SIGNED AND THE FINANCE AGENT IN NO WAY ENCOURAGED US TO SIGN THAT PORTION OF THE AGREEMENT. NOR DID HE INFORM US OF THE HIGH COST OF WINDSHIELD REPLACEMENT AND ELECTRONICS RE-CALIBRATION. WE PAID $1143.34 TO REPLACE THE FRONT WINDSHIELD AND RE-CALIBRATE THE ELECTRONICS. OUR INSURANCE WAS A $1000 DEDUCTIBLE WOULD WOULD NOT ALLOW FILINGS FROM DEALERSHIPS AS THEY ARE NOT APPROVED REPAIR SITES. AT THAT TIME WE ALSO PAID AN ADDITIONAL $500 TO PURCHASE THE WINDSHIELD WARRANTY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WIND SHIELD IS CRACKED AFTER SITTING IN GARAGE FOR 2 DAYS

WINDSHIELD CRACKED OVERNIGHT. APPEARS TO BE SPONTANEOUS.

WINDSHIELD HAS 4 CRACKS/RUNS APPROX 24 INCHES EACH AND CHIPS VERY EASILY. I CONTACTED THE DEALERSHIP AND THEY DIDN'T HAVE ANY WINDSHIELDS TO REPLACE IT WITH. SAFELITE COULDN'T FIND MY CAR'S WINDSHIELD IN THEIR INVENTORY. I EVEN BOUGHT THE POLICY THAT REPLACES THE WINDSHIELD AT NO COST TO ME. I DRIVE WITH A CRACKED WINDSHIELD THAT CAN'T BE FIXED.

WINDSHIELD CRACKED FROM THE BOTTOM WHEN THE HEATER AND DEFROSTER WERE USED TO PREHEAT THE CAR ON COLD MORNING IN THE DRIVEWAY. THERMAL SHOCK FROM THE OUTSIDE VS INSIDE TEMPERATURE CAUSED THE WINDSHIELD TO CRACK UPWARDS AND THEN SPLIT IN BOTH LATERAL DIRECTIONS. COINCIDENTALLY, THE CAR IS NEW AND WAS MAKING A CREAKING NOISE WHEN I TURNED TO THE RIGHT WHICH I COULD NOT SOURCE. NOW THE WINDOW IS CRACKED AND THE NOISE IS GONE. TELLS ME THE WINDSHIELD WAS TOO TIGHT AND UNDER STRESS.

WHILE DRIVING ON A HIGHWAY I NOTICE THAT MY WINDSHIELD GOT CRACKED FOR NO REASON. I JUST PURCHACED MY OUTBACK 5 DAYS AGO BEFORE IT HAPPENED.

BOUGHT A NEW CAR WITH A DEFECTIVE WINDSHIELD

WINDSHIELD

WINDSHIELD CRACK. VEHICLE ONLY HAD 3500 MILES. THIS IS UNACCEPTABLE TO HAVE A WINDSHIELD CRACK WITH SUCH LOW MILEAGE!! I GOT IN THE CAR AND NOTICED BY THE DRIVER SIDE AN UPSIDE DOWN "L".

THE WINDSHIELD IS TOO FRAGILE. I'VE OWNED THIS CAR FOR LESS THAN 4 MONTHS, HAVE ALREADY HAD MY WINDSHIELD REPLACED ONCE. LITERALLY 2 WEEKS AFTER REPLACEMENT, ANOTHER CRACK. I DIDN'T EVEN HEAR A ROCK HIT THE WINDSHIELD. I WAS DRIVING OFF THE EXIT OF A FREEWAY, NO ONE IN FRONT OF ME, I HEARD A SMALL CRACKING NOISE. I NOTICED A BULLSEYE CRACK ON THE PASSENGER SIDE. IF THE GLASS CAN'T EVEN SUSTAIN A SMALL ROCK HITTING IT (SO SMALL THAT I DIDNT EVEN HEAR IT HIT THE WINDSHIELD) HOW DOES THIS GLASS HOLD UP IN ACCIDENTS?

I EXPERIENCED TWO INCIDENTS WITH THE LIFT GATE ON MY 2020 OUTBACK LIMITED XT WHICH I BELIEVE TO BE SERIOUS SAFETY CONCERNS. THEY BOTH HAPPENED ON 11/23/2019. FIRST INCIDENT: THE CAR WAS IN AN INDOOR PARKING GARAGE, BACKED UP TO THE WALL WITH ABOUT 4 FT OF CLEARANCE BETWEEN THE CLOSED LIFT GATE AND THE WALL. I HAD JUST PUT MY 2-YEAR-OLD GRANDSON INTO HIS STROLLER, AND WE WERE BETWEEN THE REAR OF THE CAR AND THE WALL. AS I WAS WHEELING THE STROLLER AWAY FROM THE CAR, THE LIFT GATE AUTOMATICALLY OPENED AND PINNED THE STROLLER AGAINST THE WALL! I WAS NOT TOUCHING THE KEY FOB IN ANY WAY. THE GATE DID NOT IMMEDIATELY SENSE THE OBSTRUCTION, AND IT CONTINUED TO FORCE ITSELF AGAINST THE STROLLER. I HAD TO PUSH FORCEFULLY AGAINST THE LIFT GATE IN ORDER TO FREE MY GRANDSON AND ME. SECOND INCIDENT: AFTER RETURNING TO THE CAR WHICH WAS PARKED AS DESCRIBED IN THE FIRST INCIDENT, THE LIFT GATE FORCEFULLY HIT MY WIFE ON THE HEAD! I HAD RAISED THE GATE, AND AFTER THE GATE WAS ALL THE WAY UP, MY WIFE BENT DOWN TO PUT AN ITEM IN. THE LIFT GATE CAME DOWN ON HER HEAD. SHE WAS IN EXCRUCIATING PAIN! IT HAS BEEN ABOUT 24 HOURS SINCE THIS OCCURRED, AND SHE IS STILL EXPERIENCING HEADACHE, NAUSEA AND BLURRED VISION. WE ARE NOW SEEKING MEDICAL ATTENTION. LATER THAT AFTERNOON I EXPERIMENTED WITH THE GATE, AND IT MALFUNCTIONED THE SAME WAY (2ND INCIDENT) 2 MORE TIMES! AFTER IT WENT UP ALL THE WAY, THE GATE IMMEDIATELY CAME DOWN AUTOMATICALLY! (WITHOUT THE KEY FOB BEING PHYSICALLY CONTACTED IN ANY WAY)

ALL FOUR FRONT VENTS IN DASH BOARD RATTLE WHEN GOING ABOUT 40 MPH ON SLIGHTLY ROUGH SURFACE. ALSO LOUD SOUND THAT SOUNDS LIKE POPCORN POPPING ON PASSENGER SIDE THAT SEEMS TO BE COMING FROM THE PASSENGER CORNER OF THE FRONT WINDSHIELD OR DASH BOARD. THE POPCORN SOUND STARTS WHEN DRIVING AT 65 TO 70 MPH.