49 complaints reported

2019 Volkswagen Jetta UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
49
Crashes
0
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Nov 2021

AFTER STARTING THE VEHICLE IT SIMPLY STALLS FROM THE BEGINNING. I HAVE TO CONTINUOUSLY PRESS THE GAS PETAL TO GET IT TO GO. ONCE IT IS RUNNING AND I COME TO A COMPLETE STOP IT WILL STALL AGAIN WHEN I TRY TO GO FORWARD AND PROCESS REPEATS ITSELF. ALSO, ONCE IN MOTION SOMETIMES THE ENGINE ( SEEMS LIKE THE TRANSMISSION) SEEMS TO SLIP INTO ANOTHER GEAR. I AM PETRIFIED TO DRIVE THE CAR BECAUSE OF THE STALLING. I HAVE ALMOST BEEN HIT NUMEROUS AMOUNTS OF TIMES. SOMETIMES FROM A TAKEOFF POSITION IT SIMPLY WILL NOT GO. IT IS A HORRIFYING EXPERIENCE. I HAVE ALREADY REPORTED THE GRINDING NOISE THAT THE CAR MAKES BETWEEN 20 AND 40 MILES PER HOUR. I TOOK IT TO BE SERVICED FOR THE GRINDING NOISE AND THEY SAID THERE WAS NOTHING WRONG. THEY RODE WITH ME ON ONE OCCASION AND SAW THAT IT STALLED BUT THEY STATED IT WAS BECAUSE I DID NOT KNOW HOW TO DRIVE THAT KIND OF ENGINE. I FEEL THAT I AM GOING TO DIE OR BE SERIOUSLY INJURED IN THIS VEHICLE. I BOUGHT THIS CAR NEW AND PAID CASH. NO WORDS TO SAY HOW DEVASTATED I AM . AFTER ALL THE CONTROVERSY ABOUT THE GRINDING ENGINE, I DOUBT I COULD EVER EVEN TRADE IT IN FOR NEW ONE. THANK YOU

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2020
Jul 2021

Once I parked my 2019 VW Jetta, the dashboard had "YELLOW" triangle image. The error message displayed states: ONLY EXIT VEHICLE IN "P" POSITION. PLEASE SERVICE VEHICLE. I purchased this vehicle from Avis Rentals and Sales in 9/2020. I haven't had an issues with the vehicle and it didn't come with a service warranty. I entered my VIN and it states no recalls; however, I've checked and at some point there was a recall but it looks like my VIN was not entered.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jul 2021
Jul 2021

While driving our 2019 Volkswagen Jetta R-Line on East on I-40 we heard a loud explosion (like a gunshot) and glass rained down on the interior of our car from the sunroof. We pulled off the interstate at Exit 242, to call the Arkansas State Troopers. They arrived, checked the interior of the car for any object that could possibly have caused the damage and found nothing. They filed an incident report on our behalf D-08121-422 or D-08/21-422. Report will be ready in eight days.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2021
Dec 2020

FRONT PASSENGER DOOR PANELS RATTLE A LOT WHEN PLAYING MUSIC. MAKES IT IMPOSSIBLE TO DETERMINE WHETHER OR NOT THE RATTLING IS FROM THE DOOR OR SOME OTHER SAFETY CRITICAL COMPONENT OF THE CAR

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2020
Sep 2020

USB CONNECTION IS REALLY LOOSE AND MY CORD ALWAYS FALLS OUT OR LOOSES CONNECTION

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2020
Sep 2020

HELLO ON AUG 21, 2020 WE PURCHASED A USED JETTA FROM NAPLETON VOLKSWAGEN OF SANFORD. AT THE TIME WE ASKED IF THERE WERE ANY OPEN RECALLS ON THE VEHICLE AND THE SALESPERSON RESPONDED NO. WE DID A VIN SEARCH ON THE VEHICLE AT YOUR WEB SITE AND WE SEE NO OPEN RECALLS. WE CALLED VOLKSWAGEN CORPORATE AND THEY CONFIRMED THAT THERE ARE NO OPEN RECALLS. THE SALES MANAGER FROM THE DEALERSHIP HAS BEEN CALLING ALMOST DAILY, STATING THAT WE NEED TO HAVE THE VEHICLE BROUGHT IN FOR SERVICE AS IT IS UNDER RECALL AND VOIKSWAGEN FINANCIAL WILL NOT PROCEED WITH THE FINANCING UNTIL THE RECALL IS FIXED. I DON'T UNDERTAND WHY THEY ARE SAYING THAT THERE IS AN UNSATISFIED RECALL MEASURE ON THE VEHICLE WHEN I CAN'T FIND SUCH RECALL. WHEN I ASKED THE SALES MANAGER FOR THE RECALL NOTICE HE REFUSES TO PROVIDE IT. I'M VERY CONCERNED THAT THAT DEALER HAD THE VEHICLE IN THEIR POSSESION, RECEIVED RECALL NOTICES, MARKED THEM AS COMPLETE AND NEVER ACTUALLY REPAIRED THAT VEHICLE. HOW I CAN I BE SURE THAT ALL RECALLS HAVE NOT BEEN REPAIRED. WHEN I AS FOR THE SERVICE HISTORY OF THE VEHICLE THE SALES MANAGER SAYS HE WILL PROVIDE BUT HAS NOT.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2020
Jun 2020

I HAVE HAD MANY ISSUES WITH THE KEY FOB. IT IS OFTEN VERY DIFFICULT TO LOCK OR UNLOCK THE CAR UNLESS I AM WITHIN 5 FEET OF IT AND THE CAR DOES NOT RESPOND WELL TO THE FOB SIGNAL. ADDITIONALLY, ON NUMEROUS OCCASIONS WHILE THE FOB HAS BEEN IN MY POCKET, DUE TO THE POOR DESIGN OF THE FOB, THE TRUNK HAS INADVERTENTLY OPENED UP. NOT ONLY ARE THESE ISSUES A NUISANCE, BUT THEY CAN BE DANGEROUS IF THEY HAPPEN WHILE DRIVING OR IN ANOTHER SITUATION. THIS HAS HAPPENED WHILE BOTH BEING STATIONARY AND WHILE DRIVING.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jul 2018
Apr 2020

WHEN I'M DRIVING THE CAR WILL JUST STALL OUT OF NOWHERE, THEN AFTER THIS HAPPENS I WOULD START THE VEHICLE BACK UP AND IT WILL CUT OFF

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Apr 2020
Mar 2020

I RECENTLY PURCHASED THIS VEHICLE BRAND NEW AND WITHIN EXACTLY ONE WEEK WHILE DRIVING ON THE FREEWAY THERE WAS A LOUD POP LIKE GLASS BEING HIT. THERE WERE NO OTHER VEHICLES AROUND OR WIND WITH FLYING DEBRIS. IT TURNED OUT TO BE THE GLASS BETWEEN THE WINDSHIELD AND SUNROOF. IT CRACKED FROM ONE SIDE OF THE VEHICLE TO THE OTHER.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2020
Mar 2020

SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED INTO PIECES WHILE MOVING.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2019
Dec 2019

ON VERY COLD DAYS (BELOW 10 DEGREES F), THE CAR DOES NOT PRODUCE HEAT. MY WIFE DROVE IT 20+ MINUTES WITHOUT THE TEMPERATURE GAUGE EVER MOVING. THIS PROBLEM POSES A SAFETY THREAT BECAUSE OF INABILITY TO DEFROST THE FRONT WINDSHIELD, AND THREAT OF HYPOTHERMIA. THE DEALER ACKNOWLEDGED THE ISSUE AS A COMMON PROBLEM BUT DID NOT DO ANYTHING TO CORRECT THE PROBLEM BECAUSE THEY WERE UNABLE TO DUPLICATE THE PROBLEM ON SIGNIFICANTLY WARNER DAYS.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2019
Nov 2019

I HAVE A 2019 VW JETTA GLI AND THE CAR STALLED WHILE I WENT COMING TO A STOP OR PREPARING TO TURN, EVEN WITH THE CLUTCH PRESSED AND THE CAR IN NEUTRAL IT HAPPENS LIKE 5 TIMES PER DAY

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2019
Nov 2019

I'M REPORTING A POTENTIALLY DANGEROUS SITUATION WITH THE 2019 JETTA. WE TRADED IN OUR 2016 JETTA WHICH HAD A COMPLETE INFOTAINMENT VOICE ACTIVATED SYSTEM. I'D SAY "PLAY JETHRO TULL" AND THE VOICE ACTIVATION WOULD PLAY JETHRO TULL SONGS. MY EYES REMAINING ON THE ROAD. OUR 2019 JETTA DOES NOT HAVE VOICE ACTIVATION FOR MUSIC, JUST FOR THE HANDS FREE PHONE. SO, I MUST TAKE MY EYES OFF THE ROAD AND SCROLL THROUGH THE DOZENS OF FOLDERS ON THE INFOTAINMENT SCREEN TO ACCESS THE FOLDER WHICH HAS THE SONG I WANT TO HEAR. I CAN SCROLL THROUGH THE FOLDER FROM THE STEERING WHEEL TO GET TO THE SONG. THE 32 GIGABYTE FLASH DRIVE HAS SEVERAL THOUSAND SONGS AND DOZENS OF FOLDERS. SO IT'S A BIG DISTRACTION TO SCROLL THROUGH THE FOLDERS WITH MY EYES ON THE INFOTAINMENT SCREEN INSTEAD OF THE ROAD. WHY IN THE WORLD WOULD VW TAKE THE VOICE RECOGNITION FOR MUSIC AWAY, AND CREATE SUCH A DANGEROUS DRIVING CONDITION?

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jul 2019
Sep 2019

AROUND 35 MPH, I HEAR A GRINDING NOISE (NOT EXACTLY SURE WHERE IT'S COMING FROM). I DID CALL THE DEALERSHIP BUT WAS TOLD THIS IS NORMAL. SEEMS LIKE I'M NOT THE ONLY ONE.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
Jul 2019

WHILE EITHER STATIONARY OR IN MOTION, AND NO MATTER WHERE THE VEHICLE IS, THERE IS A PRONOUNCED RATTLING THAT COMES FROM THE FRONT PASSENGER SIDE DOOR, AND OCCASIONALLY FROM THE DRIVER'S SIDE AS WELL, WHEN THE RADIO IS TURNED UP TO AN ENJOYABLE VOLUME. THIS IS A POTENTIAL SAFETY HAZARD AS IT'S A RATHER IRRITATING PHENOMENON THAT DISTRACTS THE DRIVER WHILE OPERATING THE VEHICLE. I SUSPECT THIS RATTLING IS DUE TO A LACK OF SOUND DEADENING OR OTHER FORM OF NOISE INSULATION INSIDE THE DOORS. THIS NOTION IS FURTHER SUPPORTED BY CONSIDERABLE ROAD NOISE CAUSED BY THE APPARENT LACK OF SOUND INSULATION IN THE FLOORS AS WELL.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Apr 2019
May 2019

TRANSMISSION ISSUE LOW SPEED LOSS TORQUE CONVERTER ISSUE

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
May 2019

AT COMPLETE STOPS (6 SPEED MANUAL TRANSMISSION) OCCASIONALLY THE ENGINE STOPS. IT HAS HAPPENED COUNTLESS TIMES WHILE IN TRAFFIC. ENGINE TURNS OFF BUT EVERYTHING ELECTRONIC IS STILL OPERATING. WAS AT A STOP LIGHT AND LIGHT TURNED GREEN. ENGINE TURNED OFF AND HAD TO START THE VEHICLE UP IN HEAVY TRAFFIC.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
May 2019

2019 JETTAS WITH A PRODUCTION DATE BEFORE JANUARY 2019 HAVE TRUNK LIDS THAT NEED TO BE PUSHED ALL THE WAY BACK OR YOU RISK HAVING THE TRUNK LID FALL ON YOUR HEAD CAUSING POSSIBLE INJURY.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
May 2019

SINCE DAY ONE OF OWNERSHIP, THE FRONT SPEAKERS ON MY 2019 JETTA R-LINE HAVE SOUNDED ABNORMAL/DEFECTIVE. THERE IS A HUGE THREAD ON REDDIT REGARDING THIS ISSUE AND IS APPARENT UPON ALL TRIM LEVELS. THIS RATTLING SOUND IS EXPONENTIALLY MORE NOTICEABLE ON THE FRONT PASSENGER SIDE. YOU CAN NOTICE THIS DEFECT DURING ANY GENRE OF MUSIC IF THE CORRECT FREQUENCIES ARE APPARENT IN THE SONG YOU'RE LISTENING TOO, THE RATTLE GETS LOUDER IF YOUR VOLUME IS OVER 50%. I TOOK MY CAR TO THE DEALERSHIP TO HAVE THEM DOCUMENT THIS WIDESPREAD CONCERN. BOTH THE SERVICE ADVISOR AND LEAD FOREMAN SAT IN MY CAR WITH ME AND IT WAS EASY TO REPLICATE THE ISSUE USING THE BALANCE/FADER. THE TECHNICIAN AGREED THAT THIS IS INDEED A DESIGN FLAW AND ORDERING REPLACEMENT COMPONENTS WILL ONLY RESULT IN THE SAME THING. AT THE END OF MY APPOINTMENT THE SERVICE ADVISOR DEEMED THE CONCERN AS A "NORMAL CHARACTERISTIC" OF THE VEHICLE. IT LITERALLY SOUNDS LIKE BLOWN SPEAKERS OR AS IF THEY ARE COVERED IN LIQUID! I'VE ONLY CALLED VW CUSTOMER CARE ONCE ABOUT THIS AND THEY REFUSED TO PUT ME IN TOUCH WITH MY REGIONAL VW REPRESENTATIVE. I'M PLANNING TO CALL THEM AGAIN, THIS IS EXTREMELY DISAPPOINTING AS IT'S PROGRESSIVELY GETTING WORSE.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2019
Apr 2019

TRUNK HAS RANDOMLY OPENED NUMEROUS TIMES EVEN AFTER IT HAS BEEN FULLY CLOSED. THIS HAS HAPPENED WHILE I'M DRIVING OR WHILE THE CAR IS PARKED, AND THE TRUNK JUST BECOMES LOOSE AND SLIGHTLY AJAR. IMMEDIATELY AFTER, I WILL CLOSE THE TRUNK, WHICH SECURES IT, BUT THEN AT SOME POINT IT BECOMES LOOSE AND OPEN AGAIN.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2018
Mar 2019

TOOK MY CAR IN FOR AN OIL CHANGE AND THE DEALERSHIP NOTICE MY TRANSMISSION WAS LEAKING. ALSO HAVE BEEN MAKING A GRINDING NOISE SINCE I BOUGHT IT.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2019
Mar 2019

THE PERSON ON THE OTHER END OF A PHONE CALL MADE VIA CARS BLUETOOTH AND CARPLAY, WILL HEAR AN ECHO OF THEMSELVES. THE DEALERSHIP REPLACED THE RADIO, BUT THE ISSUE REMAINS.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2019
Jun 2018 Injury

REAR TRUNK LID DOES NOT REMAIN OPEN RESULTING IN THE LID CRASHING DOWN ON MY HEAD WHEN I'M PUTTING STUFF IN THE TRUNK OR TAKING STUFF OUT OF THE TRUNK.

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2018
May 2018

FORWARD COLLISION ASSIST SYSTEM UNABAILABLE

Type: Vehicle, Vehicle: 2019 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2018

Trend Over Time

Complaints by year

Quick Summary

The 2019 Volkswagen Jetta has 49 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.