2011 Ford Fusion Steering

POWER STEERING WENT OUT WHEN DRIVING. HAD IT FIXED TO THE AMOUNT OF 1300.00 REPLACED THE RACK AND PINION STEERING. SIX MONTHS LATER WHILE DRIVING AGAIN THE POWER STEERING FAILED AGAIN. REPLACED THE RACK AND PINION AGAIN. NOT EVEN TWO WEEKS LATER, AND NOT HAVING DRIVEN IT NO MORE THAN FIFTY MILES, THE POWER STEERING FAILED AGAIN. THIS IS A SERIOUS PROBLEM. *TR

WITHOUT WARNING MY POWER STEERING FAILED. WITH DIFFICULTY I DROVE TO THE NEAREST FORD DEALERSHIP A SHORT DISTANCE AWAY. THE SERVICE ADVISOR TOLD ME THAT THE SUSPENSION CONTROL ARMS HAD WORN OUT AND RESULTED IN FAILURE OF THE STEERING GEAR ASSEMBLY. I WAS ABLE TO RECOVER THE CONTROL ARMS, HOWEVER, THE STEERING GEAR ASSEMBLY HAD ALL READY BEEN RETURNED TO FORD FOR CORE RECOVERY. WHEN THIS OCCURRED I WAS TRAVELING ON A PAVED ROAD AND EXPERIENCED NO UNUSUAL NOISE OR VIBRATION PRIOR TO THE FAILURE. THE POWER STEERING WARNING LIGHT CAME ON AT THE TIME OF THE FAILURE. I WAS NOT STRONG ENOUGH TO STEER THE VEHICLE AFTER THE POWER STEERING FAILED UNLESS THE VEHICLE WAS IN FORWARD MOTION. I HAVE THE REPAIR DOCUMENTS TO SUPPORT MY COMPLAINT. MY CAR IS IN EXCELLENT CONDITION AND HAS BEEN WELL MAINTAINED. THIS FAILURE APPEARS PREMATURE. *TR

FIRST THE ADVANCE TRACK WARNING LIGHT CAME ON AND SERVICE POWER STEERING. NO PROBLEMS THE NEXT MORNING MY HUSBAND DROVE THE CAR TO THE GROCERY STORE AND THE SERVICE POWER STEERING NOW CAME ACROSS THE SCREEN, WHICH THEN THE STEERING JUST WENT OUT WITHOUT WARNING. THANK GOD HE WAS DRIVING BECAUSE ITS NORMALLY THE CAR I DRIVE MAKING THIS A VERY DANGEROUS SITUATION. NOW FORD IS TELLING ME THEY WILL NOT HELP WITH SERVICING THE PROBLEM AND ITS 2100 TO FIX.

I GOT AN ERROR ON MY DASH WHILE DRIVING TO CHECK POWER STEERING, I IMMEDIATELY CONTACTED MY AUTHORIZED FORD DEALER TO TAKE IT IN AND HAVE IT CHECKED OUT. IT WAS 9:30 OR SO 2-14-2015, THEY INFORMED ME TO BRING IT IN AT 10:30 AM TO BE CHECKED, AND THIS WAS THE VERY FIRST TIME TO RECEIVE THE ERROR, UNFORTUNATELY I COULD NOT MAKE TO THE DEALER BECAUSE THE STEERING WENT COMPLETELY OUT BEFORE EVEN GETTING IT THERE. IT IS HOWEVER AT THE DEALER FOR REPAIRS BUT AT MY OWN EXPENSE DUE TO MY CAR NOT BEING ON THE SAID RECALL LIST AND NEEDS A STEERING GEAR REPLACEMENT. I FEEL THAT IT DOES NEED TO BE ON THE RECALL LIST DUE TO THE FACT THAT I AM HAVING THE EXACT SAME ISSUE AS THE PENDING RECALL, LUCKILY ME AND MY CHILDREN WERE NOT ON THE INTERSTATE AND THE STEERING GO COMPLETELY AND CRASH, FOR NEEDS TO BE HELD ACCOUNTABLE AND I FEEL THEY SHOULD PAY FOR THE COST OF MY REPAIRS DUE TO THEIR FAULTY MANUFACTURING. THIS IS A VERY SERIOUS ISSUE AND MY FAMILY'S LIFE COULD HAVE BEEN AT STAKE. WHEN CONTACTING FORD ALL THEY CAN CONCLUDE IS THAT THEY ARE SORRY , MY VEHICLE IS NOT ON THE LIST AND GOOD LUCK, SOMETHING NEEDS TO BE DONE AND JUSTICE NEEDS TO BE SERVED AND BY JUSTICE MEANING MY VEHICLE ADDED TO THE LIST OF RECALLS AND MY REPAIR COSTS COVERED THIS COULD HAVE BEEN A FATAL CASUALTY AND THESE MANUFACTURERS OF THE VEHICLES RESPONSE IS SORRY THAT'S NOT GOOD ENOUGH, ARE THEY GOING TO TELL SOMEONE'S FAMILY IF THEY HAD LOST THEIR LIVES SORRY FOR YOUR LOSS BUT YOUR VEHICLE IS NOT ON THE RECALL LIST WHEN CLEARLY IT IS THE EXACT ISSUE THAT THE RECALL IS FOR. *TR

WHY IS GM RECALLING STEERING FAILURE PROBLEMS FOR THE SAME TYPE OF PROBLEM I HAVE BEEN EXPERIENCING WITH THE FORD FUSION 2011? I UNDERSTAND FORD RECALLED A COUPLE OTHER MODELS BUT HAS NOT ADDRESSED THE FUSION STEERING FAILURE AND MANY ARE AWARE OF THE FUSION STEERING LOSS PROBLEM. COMPLAINTS & LAWSUITS HAVE BEEN FILED BUT NOTHING IS BEING DONE. *TR

STARTED THE CAR TO GO HOME FROM WORK AND THE DASH LIGHTS INDICATED "POWER STEERING ASSIST FAULT" AND IT WOULD NOT LET ME TURN STEERING WHEEL. I TURNED THE CAR OFF, TURNED IT BACK ON AND IT SHOWED UP AGAIN WHILE I WAS GOING ABOUT 10MPH SO I HAD TO STOP, TURN OFF THE ENGINE AND START IT UP AGAIN. I WAS ABLE TO GO HOME BUT THIS SAME THING HAS HAPPENED MANY TIMES BEFORE. THIS MALFUNCTION IS INCREDIBLY UNSAFE AND I WOULD HATE FOR IT TO HAPPEN AT HIGH SPEEDS OR WITH MY WIFE DRIVING. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE DRIVER HAD TO USE GREATER EFFORT TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION AND THE STEERING STARTED TO FUNCTION PROPERLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

I WENT TO START THE CAR AND THE MESSAGE "POWER STEERING ASSIST FAULT" CAME ON THE DASHBOARD AND I COULD NOT MOVE THE STEERING WHEEL. THIS WAS THE FIRST TIME IT HAPPENED. IT HAS NOW HAPPENED 3 MORE TIMES. THE LAST TIME THIS HAPPENED SO FAR WAS TODAY. TODAY IT HAPPENED WHILE I WAS DRIVING IN A PARKING LOT GETTING READY TO PARK. THE IMMEDIATE LOSS OF POWER STEERING CAUSED ME TO ALMOST HIT ANOTHER CAR WHILE PARKING. *TR

WARNING LIGHT CAME ON INDICATING SERVICE POWER STEERING NOW, SERVICE ADVANCETRAK NOW. POWER STEERING SUBSEQUENTLY STOPPED WORKING WITHOUT NOTICE. STEERING RACK NEEDED TO BE REPLACED. APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE. *TR

2011 FORD FUSION HAS HAD MULTIPLE OCCURRENCES AT LOW SPEED EITHER PARKING OR BACKING IN REVERSE WHERE STEERING LOCKS UP AND A WARNING LIGHT FOR ADVANCE TRAC COMES ON AS WELL AS A WARNING MESSAGE ABOUT "POWER STEERING FAILED ASSIST." ABILITY TO STEER BECOMES VERY DIFFICULT. VEHICLE HAS UNDER 28,000 MILES ON IT AND HAS ALWAYS BEEN MAINTAINED BY FORD DEALERSHIP. FORD DEALER SAYS WARRANTY HAS "TIMED OUT" AND THE REPAIRS WILL COST $1,900 AND ARE NOT COVERED BY ANY WARRANTY SUPPORT. DIAGNOSED PART BY FORD DEALERSHIP IS REPLACEMENT NEEDED OF THE ELECTRONIC RACK AND PINION. A CASE NUMBER AND COMPLAINT WAS ALSO DOCUMENTED TO FORD MOTOR COMPANY IN DECEMBER 2014. *TR

WHILE DRIVING DOWN MY STREET AT 15 MPH POWER STEERING WENT OUT AND RECEIVED WARNING OF "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC." THERE WERE NO PRIOR ISSUES WITH THE STEERING AND THE VEHICLE IS DRIVEN DAILY. AFTER READING ALL OF THE COMPLAINTS I CAN NOT BELIEVE THAT A RECALL HAS NOT BEEN ISSUED BY FORD. THIS IS EXTREMELY DANGEROUS!! THIS IS MY FIRST FORD VEHICLE. PRIOR TO THIS I OWNED 8 TOYOTAS OVER THE YEARS. I WILL NOT PURCHASE ANOTHER FORD VEHICLE AFTER THIS EXPERIENCE. *TR

POWER STEERING WENT OUT WHILE EXITING THE FREEWAY AND ALMOST CAUSED AN ACCIDENT. HAS HAPPENED SEVERAL TIMES. *TR

WHILE DRIVING ON 12/21/14, A SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING LIGHTS CAME ON. I WAS ABLE TO GET HOME BUT THE FOLLOWING MORNING HAD NO POWER STEERING WHATSOEVER. LEO KAYTES FORD IN WARWICK, NY PERFORMED A SOFTWARE UPDATE WHICH SEEMED TO CORRECT THE ISSUE BUT SAID I WOULD NEED TO REPLACE THE PS SYSTEM AT A PRICE OF $2200 IF IT OCCURRED AGAIN. ON 1/28, THE SAME WARNING LIGHTS CAME OVER AN HOUR FROM HOME ON A BUSY HIGHWAY. I WAS JUST BARELY ABLE TO GET HOME AND LOST ALL POWER STEERING ALTOGETHER AS SOON AS I TURNED MY CAR OFF. THIS IS AN EXTREMELY DANGEROUS SITUATION THAT SEEMS TO IMPACT FORD FUSIONS FROM 2010 TO 2012. FORD NEEDS TO ISSUE A RECALL. *TR

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,178.

VEHICLE WAS IN MOTION WHEN THE ABILITY TO STEER FAILED. AS I WAS TURNING INTO A SHOPPING CENTER THE STEERING FAILED. NEARLY MISSING IMPACT I WAS ABLE TO GET THE VEHICLE INTO A SAFE SPOT IN THE PARKING LOT. THIS WAS A COMPLETE COMPONENT FAILURE. DEALER IS CHARGING $1,811.95 TO MAKE THE REPAIR. CALLED FORD MOTOR COMPANY CUSTOMER SERVICE. THEY REFUSED TO PAY EVEN THOUGH THE CAR IS A 2011, FORD FUSION WITH ONLY 40,457 MILES. *TR

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING AND CHECK ADVANCE TRACK SYSTEM WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

I TOOK MY VEHICLE TO A DEALER FOR EVALUATION BECAUSE I GOT A "POWER STEERING ASSIST FAULT" ERROR MESSAGE. THE STEERING BECAME VERY STIFF AND I TURNED THE IGNITION OFF AND BACK ON AND WAS ABLE TO GET STEERING. THE DEALER TOLD ME THAT THEY WERE UNABLE TO DUPLICATE THE MESSAGE AND SAID THE STEERING WAS FINE. I TOLD THEM THAT THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND THAT IN FACT THERE WAS A CLASS ACTION LAWSUIT AGAINST FORD FOR IT. THEY CLAIMED NO KNOWLEDGE AND REPEATED THERE WAS NOTHING WRONG WITH THE STEERING. ON 12/30/14 I ATTEMPTED TO USE MY VEHICLE LATE IN THE AFTERNOON. I AGAIN GOT THIS MESSAGE AND WHEN TURNING THE WHEEL HEARD A TERRIBLE GRINDING/GROANING NOISE IN EITHER DIRECTION. TURNING OFF THE IGNITION AND RESTARTING DID NOT RESOLVE SO THE NEXT MORNING I CALLED A TOW TRUCK TO TAKE MY VEHICLE BACK TO THE DEALER. THIS TIME I WAS TOLD THERE IS INDEED A PROBLEM AND THAT I NEED A NEW STEERING RACK. MY REPAIR BILL WAS $1,821.48. HAD I BEEN ON THE ROAD WHEN THIS OCCURRED WHO KNOWS WHAT MIGHT HAVE HAPPENED. I THINK IT IS UNCONSCIONABLE THAT FORD IS AWARE OF THIS ISSUE BUT REFUSES TO ADDRESS IT. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE ELECTRICAL STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

LETTER FROM CONGRESSWOMAN SLAUGHTER ON BEHALF OF CONSTITUENT RE SAFETY CONCERNS WITH CERTAIN FORD AUTOMOTIVE PRODUCTS (ATTN: JOHN PELLITO). *SMD 2011 FORD FUSION. THE CONSUMER STATED HER SON WAS DRIVING, WHEN SUDDENLY THE VEHICLE BECAME DIFFICULT TO STEER. *JB

I WAS DRIVING THE SERVICE POWER STEERING LIGHT CAME ON, THEN I HAD NO POWER STEERING. IT WAS SCARY. I HAD MY TWO GIRLS IN THE CAR AND I WAS TRYING TO TURN INTO A PARKING LOT WITHOUT HAVING A WRECK. I HAD NO CONTROL OF THE VEHICLE. I MADE IT, NOTRE I'M CURRENTLY SITTING HERE WAITING IN A TOW TRUCK. I HAVE TRIED TO RESTART MY CAR SEVERAL TIMES. I CAN'T GO ANYWHERE. I'M ANTICIPATING THE COST IS MORE THAN A SINGLE MOM CAN AFFORD. I AM THANKFUL MY CHILDREN AND I WERE NOT HURT. THERE WAS NO WARNING AT ALL!

I FILED A PREVIOUS COMPLAINT ON THIS VEHICLE. I LOOKED INTO A FORUM AND DISCOVERED THIS PARTICULAR MODEL HAS HAD PREVIOUS INCIDENTS LIKE MINE BEFORE. I AM CONCERNED THERE HAD NOT BEEN A RECALL FOR THIS REASON. THE POWER STEERING GOING OUT WHILE DRIVING IS DANGEROUS. I AM VERY CONCERNED THAT IT WILL TAKE A TRAGEDY FOR A RECALL TO TAKE PLACE.

AS I ATTEMPTED TO PULL OUT OF A PARKING SPACE, THE STEERING WHEEL OF MY 2011 FORD FUSION BECAME EXTREMELY HARD TO TURN. A MESSAGE ON THE DASHBOARD INDICATED THAT THE POWER STEERING ASSIST HAD FAILED. AFTER TURNING OFF THE IGNITION AND RESTARTING THE CAR, THE STEERING SEEMED NORMAL. TWO DAYS LATER THE SAME THING HAPPENED AS I PREPARED TO LEAVE A PARKING LOT. THE DEALER REPLACED THE RACK AND PINION FOR $1800. NO ADDITIONAL INCIDENTS IN THE LAST FEW WEEKS. *TR

I WAS PARKED IN A PARKING LOT. WHEN I TURNED MY CAR ON, THE POWER STEERING ASSIST FAULT WARNING CAME ON. I PUT THE CAR IN REVERSE TO SEE WHAT WOULD HAPPEN, AND THERE WAS NO POWER STEERING. I TURNED THE CAR OFF, WAITED A MINUTE, THEN ON AGAIN; THE WARNING DID NOT RETURN AND THE POWER STEERING NOW WORKED. I WAS ABLE TO DRIVE HOME WITHOUT INCIDENT. I HAVE A PICTURE OF THE WARNING MESSAGE. I AM TAKING MY CAR TO THE FORD DEALER REGARDING THIS ISSUE. *TR

SUDDEN POWER STEERING FAILURE. "POWERS STEERING ASSIST FAILURE" MESSAGE DISPLAYED. POWER STEERING RETURNED TO NORMAL AFTER RESTART. THIS ISSUE HAS OCCURRED FIVE TIMES SINCE THE FIRST OCCURRENCE. DEALER CLAIMS THEY HAVE NEVER HEARD OF THE ISSUE. *TR

I WAS PULLING OUT OF A RESTAURANT PARKING LOT AND THE POWER STEERING WARNING CAME ON AND THE ADVANCE TRAC WARNING CAME ON. POWER STEERING THEN WENT OUT. I WAS LUCKY THAT I WASN'T GOING AT A HIGHER SPEED. I WOULD HAVE WRECKED. I LOOKED UP POWER STEERING WARNING ON 2011 FORD FUSION , AND TO MY ASTONISHMENT, THERE HAVE BEEN NUMEROUS COMPLAINTS. THIS IS THE 1ST FORD THAT I HAVE OWNED. I BOUGHT A FORD BECAUSE THEY DIDN'T TAKE A BAILOUT FROM THE GOVERNMENT. I DON'T KNOW IF I WILL BE A REPEAT FORD BUYER OR NOT. FORD NEEDS TO STEP UP AND RECALL FOR THIS ISSUE BEFORE PEOPLE GET KILLED!!! *TR