2020 Jeep Wrangler Steering

TL* THE CONTACT OWNS A 2020 JEEP WRANGLER. WHEN THE STEERING WHEEL WAS TURNED APPROXIMATELY THREE INCHES IN EITHER DIRECTION, THE FRONT WHEELS WOULD NOT TURN IMMEDIATELY. THE CONTACT INDICATED THAT THERE WAS EXCESSIVE "PLAY" WITH THE STEERING. DWAYNE TAYLOR CHRYSLER JEEP (2052 US HWY 641 N, MURRAY, KY) WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100.

CONTINUOUSLY WONDERING DRIVING ON ROAD GOING 30 MPH TO 60MHP COULD NOT KEEP VEHICLE STRAIGHT IN BETWEEN THE LINES ON THE ROAD .IT HAPPENED THE FIRST TIME WE TOOK VEHICLE HOME FROM BRAND NEW PURCHASE

ON SEPTEMBER 16 2019 MY WIFE AND I PURCHASED A 2020 JEEP WRANGLER, WE ONLY DROVE IT ABOUT AN EIGHTH OF A MILE I DIDN'T SEE A REASON TO GO ANY FURTHER BECAUSE WE WERE TRADING IN A 2014 THAT STEERS AND STAYS ON THE ROAD PERFECTLY. IT WAS LATE IN THE DAY WHEN WE PICKED IT UP AND WE WANTED TO GO TOWARDS THE MALL TO GET SOMETHING TO EAT THE JEEP WAS ALL OVER THE ROAD EXTRA MOVEMENT IN THE STEERING WHEEL IT DIDN'T CORRESPOND TO ANY MOVEMENT OF THE TIRES IT WAS EXHAUSTING TO DRIVE IT TO AND FROM THE MALL. I TOOK IT IN THE NEXT DAY TO HAVE THE SERVICE MANAGER DRIVE IT HE DIDN'T SEE A PROBLEM HE TOLD MY SALESMAN I WENT FOR A RIDE WITH MY SALESMAN AND HE COULD SEE THE PROBLEM AND FEEL IT IN THE STEERING WHEEL. I WENT THE NEXT DAY AND ASK THE SERVICE MANAGER TO GO WITH ME FOR A DRIVE I ASKED HIM DO YOU SEE THE PROBLEM HE SAID WHAT AM I LOOKING FOR WHICH WAS BOLOGNA BECAUSE I KNOW HE CAN FEEL IT HE SAID THEY WOULD LOOK INTO IT SEE IF THERE WERE ANY RECALLS I TOLD HIM THE INTERNET IS FULL OF THE PROBLEMS SOMETHING HAS TO BE DONE I WON'T LET MY WIFE DRIVE THIS VEHICLE I KNOW IN THE RECALL NUMBERS THAT YOU HAD THAT I CHECKED FIRST IT DOESN'T SAY ANYTHING ABOUT ME BUT THIS JEEP IS A LOAD OF TROUBLE PLEASE HELP US WHATEVER CAN BE DONE WE NEED IT WE'RE NOT DRIVING IT UNLESS WE HAVE TO AND THEN ONLY I WILL DO IT THE ONLY EXTRA THING I COULD SAY IS IF THE SERVICE MANAGER TOOK IT FOR A RIDE ON THE CURVED ROADS UP BEHIND THE DEALERSHIP WHICH IS GREENWOOD AUTO IN CORTLAND OHIO IF YOU'RE CONSTANTLY TURNING A WHEEL IT'S NOT AS NOTICEABLE BECAUSE YOU'RE TAKING THE SLACK OUT OF THE TURN OTHERWISE YOU'VE GOT I'M NOT SURE POSSIBLY THREE OR FOUR INCHES OF FREE PLAY

WHEN TRAVELING ON THE HIGHWAY AT OR ABOVE 60 MPH, THE JEEP WANDERS AND DOESN'T MAINTAIN A STRAIGHT LINE. THE STEERING IS VERY LOOSE AND VERY DIFFICULT TO REMAIN IN MY LANE AT ALL TIMES. I FEEL VERY UNSAFE TRAVELING ON THE HIGHWAY WITH THIS VEHICLE.

WHILE DRIVING AT HIGHWAY SPEEDS, THE STEERING BECOME SLOPPY AND UNRESPONSIVE. THIS CAUSES THE VEHICLE TO WANDER FROM SIDE TO SIDE. THE STEERING IS LOOSE, SO ANY CORRECTION TO PREVENT THE WANDERING IS NOT ENOUGH OR TOO MUCH. THIS CAUSES A LOOP WHERE THE WANDERING BECOMES SIDE TO SIDE DRIVING. AT THESE SPEEDS IT IS IN DANGER OF FLIPPING OR HITTING ANOTHER CAR. ANY WIND OR SEAM IN THE ROAD IS ALSO CAUSE FOR CONCERN, AS THE OUTISDE FORCES CAUSE THE DRIVER TO CORRECT THE VEHICLE. WITH THE STEERING CORRECTION IS NEARLY IMPOSSIBLE. 2 EVENTS IN 1 WEEK OF OWNERSHIP RESULTED IN LETTING THE CAR COAST TO A STOP (ON HIGHWAY SHOULDER) IN ATTEMPT TO REGAIN COMPOSURE AFTER EXCESSIVE SIDE TO SIDE WANDERING NEARLY FLIPPED THE CAR. IT IS UNSAFE TO DRIVE.

THE STEERING IS VERY LOOSE AND EXTREMELY DANGEROUS ON THE HIGHWAY. WHILE DRIVING ON THE HIGHWAY, IT IS EXTREMELY DIFFICULT TO STEER STRAIGHT. I HAVE TO MAKE LARGE STEERING WHEEL ADJUSTMENTS JUST TO REMAIN IN THE LANE. DRIVING THIS JEEP IS VERY UNSAFE AT HIGHWAY SPEEDS.

STEERING IS LOOSE WHICH MANIFESTS AS WANDERING WHILE DRIVING. CONSTANT CORRECTION IS NEEDED TO STAY IN A LANE. THIS IS FATIGUING AND COULD LEAD TO AN ACCIDENT.

VEHICLE HAS TOO MUCH FREE PLAY OR WANDERING WHILE ON THE FREEWAY. NOT SAFE WITH MY FAMILY AS I HAVE TO CONSTANTLY CORRECT THE STEERING. NOT SAFE TO TAKE BOTH HANDS OFF THE STEERING WHEEL.

WHILE DRIVING AT AROUND 40+ MPH ON THE HIGHWAY, THE VEHICLE WANDERS FROM SIDE TO SIDE, REQUIRING CONSTANT STEERING INPUT TO STAY WITHIN THE LANE. FAILING TO CORRECT THE STEERING (EVEN BRIEFLY) RESULTS IN THE VEHICLE UNINTENTIONALLY DEPARTING FROM THE LANE.

WE PURCHASED THIS 2020 JEEP ON 09/03/2019 AND THE SAME DAY NOTICED AN ISSUE WITH THE STEERING. IT WOULD SWAY IN THE LANE AND YOU CONSTANTLY HAVE TO CORRECT IT. I NOTIFIED THE DEALER IMMEDIATELY AND GOT ALMOST ZERO RESPONSE. I DROVE IT TO THE DEALERSHIP THE NEXT DAY AND WAS TOLD THEY WERE AWARE OF THE PROBLEM BUT DIDN'T HAVE A FIX FOR IT. I WAS BLOWN AWAY, I HAD JUST PAID OVER $50,000 FOR A BRAND NEW JEEP THAT HAD 3 MILES ON IT AND IT HAD A PROBLEM. I WAS TOLD TO CALL SOME 800 NUMBER AND MAYBE THEY COULD HELP ME. I COMPLAINED AGAIN ABOUT THE PROBLEM TO MY SALESMAN AND HE SCHEDULED A SERVICE APPOINTMENT. I TOOK THE JEEP IN AND THEY SAID THAT THEY DONE AN ALIGNMENT AND THAT THE TIRES WERE A LITTLE OVER INFLATED SO THEY BROUGHT THEM TO FACTORY PRESSURE. AGAIN, THIS IS A BRAND NEW JEEP THAT THEY HAD JUST RAN THROUGH WHAT THEY CALL PDI WHEN THEY COME OFF THE TRUCK. SO IF THE TIRE PRESSURE WAS WRONG, THEN IT WAS WRONG BECAUSE THEY DIDN'T CHECK IT. I RECEIVED THE JEEP BACK AND THERE WAS NO DIFFERENCE AT ALL. I'M HONESTLY AT MY WHITS END WITH IT. I FOUND ONLINE THAT THIS IS A MAJOR ISSUE AND THOUGHT MAYBE I COULD GET SOME HELP FROM YOU GUYS.