2016 Mazda CX-5 UNKNOWN OR OTHER

UNKNOWN Slowly driving into garage when suddenly the engine revved up loudly and unattended accelerated forward, causing extensive damage to front of car, a piece of furniture and garage wall

Our sunroof exploded while we were driving on the highway. Glass shattered on us and fell while we were driving with a very loud explosive noise.

My 2016 Mazda CX-5 has had ongoing issues with the infotainment. It freezes up in cold weather and the screen goes blank for long periods of time. This has been an ongoing issue with Mazda vehicles. I had to replace the SD Card in December 2024. The cost was $326.50. There is currently a class action lawsuit by Frederick Law Group 836 Philadelphia Street, Indiana, Pa 15701, Phone number 724-801-8555. When the infotainment goes out during phone calls or navigation, it is a distraction while driving. I called Mazda and chatted with Travius about this issue and forwarded by receipt for the part. He said Mazda would not reimburse me. Can the NHTSA help in getting the reimbursement do you have any suggestions?

My infotainment screen for my Mazda CX5 has bubbles on it. I contacted Mazda and they said this is an issue that many people have complained about, but there is no recall. The screen on the inside has a screen protector that is peeling off and eventually I will not be able to use my touchscreen. There should be a recall or an investigation into this issue. Please help or let me know where I can get more information. I should not have to pay $900 for a new screen kit.

The 'Infotainment' system in my car stopped functioning which in turn disabled the back-up camera. Mazda knew about this issue, which has been widely acknowledged as a manufacturer's defect in the system, shortly after my purchase of these vehicle. They took responsibility for this issue in the Seattle area when a large number of these units all became defective at once. However, they seemingly went out of their way to not acknowledge this issue to the rest of their customers. They issued a TSB to their dealers (tech service bulletin 09-017/17) to help them resolve the issue with any dealer inventories, but there was no notice to customers nor any recall. The absence of the rear view camera is a safety issue that I believe should have been addressed.

Ghost Touch on infotainment system. The infotainment system will randomly make selections - make calls, change gps location destination, change settings, turn off screen, give verbal instructions, etc while driving. This is very distracting and can be a safety issue.

Unknown

My 2016 Mazda CX5 lost the main computer. This powers the nav system, radio, apps associated with the vehicle but most importantly, the rear view camera. As a result, the back up camera does not work properly due to the computer system remaining in a reboot mode. When I initially reported the problem to Mazda they indicated that they would order the part. They claimed supply chain issues and as a result, kept pushing the replacement delivery date forward. It has been over a year and was just advised there is another 4-5 months wait time. My wife and I have been very patient but recently, events took a turn for the worse. The car must have been designed with the rear view camera as a solution in the reduced visibility of the actual car design. My wife came close to backing into a child. This has scared us now and unfortunately the car can’t be traded in without taking a financial hit. There has been no real answer why this part is taking 1.5 years for delivery but we can’t believe the lack pf attention that Mazda has placed on our concerns. This is absolutely a safety issue and someone needs to investigate if this is happening with many of these vehicles. I would hate to see someone lose their life due to corporate neglectfor safety. Thank you for listening.

KEYLESS IGNITION -- THE PANIC BUTTON WENT OFF INADVENTENTLY WHILE DRIVING AND THE SOUND SYSTEM WENT OFF AND THE CAR STOPPED WORKING. THE KEYLESS IGNITION WAS LOCATED IN THE CUP HOLDER. iT STOPPED IN THE MIDDLE OF TRAFFIC, I WAS ABLE TO PULL OVER AND CALLED AAA.

I was driving down the highway when my moonroof suddenly and unexpectedly “exploded.” I quickly came to the conclusion that it didn’t happen due to an external cause; I hadn’t gone under an overpass and there weren’t any other vehicles nearby that could have caused an object to hit my car. The weather had been clear that day, and my car had been parked in the shade prior to this happening. When I got to my destination a few minutes later, I could see the glass had broken outward.

VEHICLE MAKING FRONT END NOISE. MAZDA OCALA CHARGED $100 TO DIAGNOSE, TIGHTEN PARTS, QUOTED $845 FOR ADDITIONAL WORK RECOMMENDED BY A SERVICE NOTICE. SIMILAR TO RECALL 16V-203. MAZDA 800-222-5500 STATES VIN NOT INCLUDED IN RECALL, VEHICLE OUTSIDE OF WARRANTY, SUGGESTS TAKING IT TO ANOTHER MECHANIC.

As I was driving to work, the moonroof window exploded causing glass to fly every where. Thankfully, I had my sunshade closed so no glass came into the vehicle. Had it been open, I would have been hit by glass shards. There had been no damage to the moonroof window previously, no cracks or issues that I was aware of. While attempting to get it repaired, I was told that this had happened on the same type of vehicle one other time that the shop was aware of. I am currently waiting to hear back from Mazda regarding replacement/repair for the moonroof.

I WAS DRIVING ON THE INTERSTATE WITH MY HUSBAND AND OUR SUNROOF GLASS SPONTANEOUSLY SHATTERED. WE JUST HEARD A REALLY LOUD BANG AND ALL OF THE SUDDEN, WE COULD HEAR THE WIND BLOWING AND OUR SUNROOF COVER WAS BEING FORCED OPEN. WE STOPPED IMMEDIATELY AND FOUND OUR SUNROOF BROKEN TO PIECES. AT THE TIME OF THE INCIDENT, THE WEATHER WAS SUNNY/CLOUDY AND IN THE 60S. THERE WAS NO BRIDGE OR OVERHEAD PASS, NO BIG TRUCKS DRIVING NEARBY US. THE ENVIRONMENT OUTSIDE WAS FLAT, DRY LANDS.

LIFTGATE PROBLEMS, SOMETIMES THE LIFTGATE WILL NOT OPEN NO MATTER HOW I TRY TO OPEN IT. OTHER TIMES IT OPENS AND JERKS UP OR SLAMS SHUT. WHEN THIS HAPPENS THE VEHICLE IS IN PARK. IT HAPPENS WHEN ITS RUNNING AND IT HAPPENS WHEN THE VEHICLE IS NOT RUNNING. THIS HAS BEEN HAPPENING OVER THE COURSE OF THE LAST 3 YEARS. IT STARTED ABOUT 1 YEAR AFTER I PURCHASED THE CAR AND CONTINUES TILL THIS DAY.

AT 38,000 MILES THE AC WENT OUT, WOULD NOT BLOW COLD AIR. HAD IT INVESTIGATED, AND TH SYSTEMS NEEDED A REFRESH. DYE WAS USED TO DETERMINE WHAT MAY BE LEAKING, NONE FOUND. HOWEVER A YEAR LATER SAME ISSUE- CONFIRMED THROUGH TSBS THAT MAZDA EVAPORATORS HAD POOR BRAZING AND COULD DEVELOP SLOW LEAKS. THAT IS THE CASE WITH THIS CAR, AND NOW THE COMPRESSOR HAS FAILED, LIKELY DUE TO LOW COOLANT LEVELS FROM THE LEAK. MAZDA NOT WILLING TO SUPPORT THIS ISSUE.

ON SEVERAL OCCASIONS SINCE PURCHASE SEPTEMBER 15, 2016, THE CAR WILL INTERMITTENTLY UPON APPLYING THE BRAKE TO STOP, ACCELERATE RAPIDLY. IF MY FOOT WASN'T ON THE BRAKE I WOULD BE PROPELLED INTO ONCOMING TRAFFIC OR POSSIBLY INTO A CROSSWALK. I HAVE REPORTED THIS TO THE DEALER WHERE I BOUGHT THE CAR AND TOLD THEY COULD NOT REPRODUCE THIS EVENT AND ALL CHECKS OF THE CAR WERE NORMAL. I AM AFRAID TO DRIVE THE CAR. THE LAST EVENT WAS YESTERDAY, MAY 24, 2020. I HAVE READ OF OTHER OWNERS OF THIS 2016 GRAND TOURING CX-5 MAZDA TO HAVE HAD THE SAME ISSUE WITH NO ACTION ON THE PART OF MAZDA. THIS IS EVEN AFTER ACCIDENTS OCCURRED.

AS I WAS DRIVING ALONG THE INTERSTATE, THE GLASS ON MY SUNROOF EXPLODED. THE WEATHER WAS ABOUT 70 DEGREES OUTSIDE AND THE CAR IS TYPICALLY GARAGED EXCEPT FOR WHEN I DRIVE IT. WE DID NOT KNOW AT FIRST WHAT HAD HAPPENED AND IT WAS EXTREMELY FRIGHTENING AS THE SOUND WAS VERY LOUD. THERE WAS NO PREVIOUS DAMAGE TO THE SUNROOF--CRACKS, ETC. AND IT WAS A FACTORY-INSTALLED SUNROOF. AS YOU WILL SEE FROM THE PHOTOS, THE GLASS EXPLODED FROM THE INSIDE OUT.

ON MARCH 1, 2020, MY WIFE WAS DRIVING STRAIGHT SOUTH ON RT. 41 (TAMIAMI HIGHWAY) IN NORTH PORT, FLORIDA WHEN ALL OF A SUDDEN SHE HEARD AN 'EXPLOSION' THAT STARTLED HER. IT WAS THE SUNROOF THAT EXPLODED FOR NO APPARENT REASON ON OUR 2016 MAZDA CX-5 PURCHASED IN SEPTEMBER 28, 2015 AND CURRENTLY WITH 62,000+ MILES ON IT. FORTUNATELY, THE UNDERLYING SUNROOF PANEL WAS CLOSED, SO NONE OF THE GLASS FRAGMENTS ENDED UP IN HER FACE/ARMS/CHEST, WHICH, IF HAPPENED, COULD HAVE ALSO CAUSED AN ACCIDENT.

AT ~26,000 MILES MY DRIVER SIDE DAYTIME RUNNING LIGHTS HAVE FAILED.

I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 65 MPH WHEN I HEARD A LOUD EXPLOSION FOLLOWED BY THE SOUND OF BROKEN GLASS. I IMMEDIATELY PULLED OVER AND DISCOVERED THAT THE SUNROOF HAD EXPLODED. THERE WERE NO OTHER VEHICLES NEARBY WHEN THE SUN ROOF EXPLODED AND I DID NOT SEE OR FIND ANY OBJECTS THAT MAY HAVE CAUSED THE GLASS TO BREAK. THE REMAINING PARTS OF THE SUNROOF WERE DIRECTED OUTWARD FROM THE VEHICLE, INDICATING THAT IT HAD EXPLODED OUTWARD. IT WAS A HOT DAY (90+ DEGREES) AND THE AC WAS ON IN THE VEHICLE. AND WHEN THE SUNROOF BROKE THERE WAS A VERY LOUD EXPLOSIVE SOUND. IT IS ALSO INTERESTING TO NOTE THE THE GLASS WAS COMPLETELY SHATTERED INTO SMALL PIECES, MANY OF WHICH FELL INTO THE CABIN.

DURING THE COLD WEATHER, THE CAR STRUGGLED TO START. AFTER STARTING, THE PARKING BRAKE LIGHTS FLASHED ON BOTH THE PARKING BRAKE BUTTON AND IN THE DASH. THE CAR DROVE AS IF THE BRAKE WAS DISENGAGED BUT THE FLASHING LIGHTS CONTINUE (PARKING BRAKE LIGHT FLASHING). A QUICK GOOGLE SEARCH SHOWED SEVERAL OTHERS WITH THIS ISSUE AND A WEBSITE SHOWS THIS ISSUE ALSO HAS OCCURRED IN THE PAST WITH OTHER 2016 MODELS THAT HAVE HAD RECALLS (MAZDA6). SO FAR MAZDA DOESN'T SEEM TO HAVE A RECALL ON THIS ISSUE.

TWICE IN 1 YEAR I'VE HAD SMALL STONES CAUSE A CRACK IN THE FRONT WINDSHIELD. THE FIRST CRACK WAS CAUGHT BEFORE IT SPREAD AND WAS REPAIRED. ANOTHER SMALL STONE MUST HAVE HIT MY WINDSHIELD. TODAY WHILE SHOPPING I RETURNED TO MY VEHICLE, THAT WAS PARKED FACING A STOREFRONT, TO SEE A 14.5 INCH CRACK ACROSS THE DRIVER'S SIDE. THE CRACK OBSTRUCTS THE DRIVER'S LINE OF VISION. I CONSIDER TWO SMALL STONES CAUSING DAMAGE UNUSUAL. I'VE BEEN DRIVING OVER 45 YEARS AND HAVE NEVER DAD TO REPAIR OR REPLACE A WINDSHIELD.

I WAS DRIVING AT AROUND 45-50 MPH WHEN I HEARD LOUD POP, AND NOTICED SMALL CHIP THE SIZE OF A PENCIL LEAD IN THE TOP MIDDLE OF THE WINDSHIELD. THEN ANOTHER LOUD POP AND THE CRACK APPEARED DOWN THE MIDDLE TOWARD PASSENGER SIDE FROM THE CHIP. THERE WERE NO CARS AROUND THAT COULD'VE CAUSED THE DAMAGE (I.E. DEBRIS OR CONSTRUCTION TRUCKS, ETC) AND I WASN'T GOING FAST ENOUGH THAT COULD CAUSE THE CHIP AND CRACK THAT BIG. NEVER HAD THIS KIND OF EXPERIENCE WITH PRIOR CARS I'VE OWNED. YES, I MIGHT HAVE HAD CHIPS HERE AND THERE BUT NEVER CRACKED SO EASILY LIKE THE CURRENT ONE, ESPECIALLY AT THE SPEED I WAS TRAVELING.

I WAS MAILED A SAFETY RECALL NOTICE INVOLVING THE LEFT GATE STAY DAMPER CONCERN WHICH POSES A POTENTIAL SAFETY ISSUE. WHEN CALLING TO SCHEDULE THE REPAIR, MAZDA DOES NOT HAVE THE PARTS TO PERFORM THE REPAIR AND HAS NO TIMELINE AS TO WHEN THE PARTS WILL BE RECEIVED. MAZDA STATED "THIS RECALL DOES NOT POSE A SAFETY CONCERN." IT CLEARLY STATES IN THE RECALL THAT THE LIFT GATE CAN DROP SUDDENLY AND THE BROKEN PARTS MAY INJURE PEOPLE NEAR THE VEHICLE.

DRIVING ON FREEWAY AT APPROXIMATELY 63 MPH, HEAT WAS ON IN VEHICLE, ALL WINDOWS CLOSED. VERY LIGHT TRAFFIC. HUGE EXPLOSION IN CABIN, GLASS FLYING ALL OVER. I PULLED OFF THE FREEWAY, FOUND THE SUNROOF EXPLODED WITH THE SUNSHADE PARTITION OPEN. THE GLASS WAS PROTRUDING UPWARD. NO INDICATIONS OF A ROCK OR OTHER ITEM STRIKING THE WINDOW. WE HAD GLASS SHARDS IN OUR SCALP THAT WE PICKED OUT AFTER REPEATED WASHINGS. OUR HANDS WERE CUT TRYING TO CLEAR OUT THE REMAINING BROKEN GLASS. NO PRIOR PROBLEMS WITH THE SUNROOF. THE SUNROOF HADN'T BEEN USED THE DAY OF THE EXPLOSION.