272 complaints reported

2020 Subaru Outback VISIBILITY/WIPER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
272
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jul 2021

Before driving I noticed a thin crack in the driver side lower part of windshield without hitting anything. - This is presumed to occur spontaneously. Consumer stated it is not a crack but a hard to remove substance and would like to remove the report.*JB

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Feb 2021
Jul 2021

My vehicle is about 15 months old. It has lots of tiny chips in the windshield. No cracks yet, but I've read about many other Subaru Outback owners with this problem.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021
Jul 2021

MY WINDSHIELD DEVELOPED A MASSIVE CRACK (ABOUT 6 IN VERTICAL AND 8 IN ACROSS) SPONTANEOUSLY. MY FIANCEE AND I WERE OUT RUNNING ERRANDS AND STOPPED INTO A SHOP. DURING THE DRIVE TO THE SHOP, WE DID NOT HEAR OR SEE ANY ROAD DEBRIS HIT THE WINDSHIELD. WHEN WE PARKED, THE WINDSHIELD WAS INTACT AND COMPLETELY NORMAL. ONCE WE COMPLETED OUR SHOPPING (ABOUT 30 MINUTES FROM THE TIME THAT WE PARKED), WE RETURNED AND FOUND OUR VEHICLE HAD THIS LONG, RIDICULOUS CRACK. TO REITERATE. MY CAR WAS AT A COMPLETE STOP AND PARKED. I WAS IN A PARKING LOT AND WAS AT LEAST 200 YARDS AWAY FROM THE NEAREST ROAD. NOW, I HAVE TO GET MY WINDSHIELD COMPLETELY REPLACED IN ORDER TO SEE CLEARLY. INCREDIBLY EXPENSIVE. I AM THE ORIGINAL OWNER OF THE VEHICLE, AND THIS OUTBACK HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS OR WRECKS. MY FIANCEE AND I ARE THE ONLY DRIVERS OF THE VEHICLE.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jul 2021

WINDSHIELD HAS CHIPPED 3 TIMES IN THE LAST MONTH AS OF 4/7/21 ON OUR 2020 OUTBACK, FROM EXTREMELY LIGHT AND TINY ROAD DEBRIS/ROCK STRIKES. NOW HAS A 4TH, LARGER CHIP NEAR THE BASE OF THE WINDSHIELD WITH A 18" CRACK THAT GREW OVER THE COURSE OF A FEW HOURS. ALL OCCURRED WHILE IN MOTION ON HIGHWAYS. ALL DURING MILD WEATHER. ALL WERE FROM ROCKS ALMOST TOO SMALL TO SEE. THE SAME THING HAPPENED WITH OUR 2018 SUBARU. SUBARU NOW OFFERS WINDSHIELD COVERAGE AT ADDITIONAL CHARGE. SALESMAN NOTED THAT IT WAS "BECAUSE THEY USE THINNER GLASS DUE TO THE EYESIGHT SYSTEM". THIS WOULD SUGGEST SUBARU KNOWS THERE IS A PROBLEM.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021
Jul 2021

MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY FOR APPROXIMATELY 20 MINUTES, WHEN WE STARTED TO HEAR A CRACKLING SOUND. SOON AFTER, WE WATCHED THE WINDSHIELD START TO CRACK ON THE DRIVER'S SIDE. THE CRACK CONTINUED TO SPREAD, AND BY THE TIME WE RETURNED HOME, THE CRACK EXTENDED FURTHER. WE WERE DRIVING STRAIGHT AT 61 MPH WHEN THE CRACK STARTED, NO TURNS OR BUMPS IN THE ROAD AT THE TIME THE CRACK APPEARED. THIS HAPPENED ON OUR 2020 OUTBACK TOURING WITH 2,300 MILES, THAT WE PURCHASED OCTOBER 2020.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jun 2021

Windshield cracked without any incident. The crack is approximately 12 inches long and located on the drivers side of the vehicle. With no incident causing this crack, I am concerned that this crack may cause severe injuries and is an obvious safety concern.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jun 2021

On 4/01/2021 the windshield cracked while the car was parked inside my garage for some unknown reason. I scheduled and paid for a new windshield and eyesight calibration, which was installed by dealer (Briggs Subaru Topeka, Ks). Windshield cracked again two months later on 6/23/2021 for an unknown reason. The crack occurred while I was parked at work. There is no sign of a rock chip or other object cracking the windshield. I scheduled my car for an inspection on 7/01/2021 at the same dealership.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jun 2021

I was driving down the interstate with no cars around and my outback windshield cracked. I was far enough away from cars and I didn’t see anything hit the window. I heard a loud pop. A soft but quick pop, not like the sound of a rock hitting but different. Then I drove on down the road and saw a large crack forming from the bottom of the passenger side of the window. And there’s no dimple anywhere in the crack.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jun 2021

The front windshield cracked unexpectedly today while driving. There were no visible rock chips where the crack emanated from but I have noticed other chips in the glass. I only have 15,000 miles on this vehicle. There was a loud pop and a large crack appeared on my windshield.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jun 2021

Went to drive vehicle and found windshield cracked down the middle from top to bottom. No chips and no prior damage of any kind to windshield. Windshield spontaneously cracked for no reason whatsoever.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
May 2021

I purchased a 2020 Subaru Outback XT in March 2020 (approximately 14 months of driving at the time of this submission). The vehicle currently has almost 15k miles on it. I recently had my fourth (4th!) windshield installed. The first replacement windshield was installed after a pebble the size of a grain of rice (I saw kicked up by a truck in front of me) hit the windshield and caused a large lateral crack the propagated. The vehicle had approximately 1500 miles at the point. The first replacement (OEM) cracked after hitting another pebble on the highway. I did not see the size this time because it was on the part of the windshield obstructed by the side posts on the outside of the windshield. The crack propagated horizontally across the entire windshield. This occurred at approximately 8K miles. The second replacement (aftermarket made to OEM specs) cracked after hitting a bug! A picture taken immediately after bug impact is attached below. The crack propagated in a Y-formation and needed replacement. Although cicadas have recently begun coming out, this was not an overly large bug. It was approximately the size of a lightning bug, as I saw it hit. I also drive a VW Golf with 50k miles (over 5 years) and have never had a windshield issue.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2021
May 2021

Windshield cracked while on the freeway. I don't think anything hit it, we were driving at 75 MPH when we heard a crack, and instantly a crack went from the bottom left side of the windshield in an upward direction almost all the way across the center of the glass. The glass at the bottom left side where the crack started is broken deeply into the glass and may be all the way through. We are concerned that if a large rock hit the windshield it would break apart and fall into the car. I brought the car to the Subaru dealer we purchased the car from. The service manager looked at it and instantly said, rock hit, not covered and wouldn't talk to us after that. The car has less than 10,000 miles.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2021
May 2021

On one of my first times driving my new car to work on my morning commute I was traveling at a normal rate of speed and with a lot of distance from the car in front of me I heard a crack and saw the windshield beginning to show signs of a straight crack. That was December 15, 2020. Now on May 19, 2021 I have a crack from the far right side of the windshield and runs to the initial location, about 70% across my windshield.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
May 2021

Large, long windshield crack. No rocks or debris, nothing hit the windshield. I went out to my car one morning and there is a long crack in my windshield starting at the middle edge.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021
May 2021

WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE NOT IN USE WITHIN 6 WEEKS OF PURCHASING NEW 2020 OUTBACK. CRACK HAS PROGRESSED TO SPAN ENTIRE WINDSHIELD.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2020
May 2021

I AM ON MY 4TH WINDSHIELD. MY WINDSHIELDS KEEP CRACKING FROM CHIPS,, WHILE DRIVING ON HIGHWAYS.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Feb 2020
May 2021

While driving along the freeway, I heard a "pop" and noticed a crack along the windshield. It was along the passenger side, about 10"-12" above the dashboard, and went all the way to the passenger side edge of the windshield. There was a vehicle ahead of me, maybe 1/4 mile ahead. As I kept driving, it grew a little more towards the middle of the windshield. This is the third time this has happened to this vehicle, as the previous owner had to get the windshield replaced twice in the past 6 months.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2021
May 2021

Windshield cracked while sitting in driveway, nothing hit the windshield.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021
May 2021

WINDSHIELD HAS CRACKED TWICE WITHIN 15 MONTHS. BOTH CRACKS STARTED AS SMALL CHIPS AND QUICKLY (WITHIN HOURS) TURNED INTO LARGE CRACKS SPANNING THE MAJORITY OF THE WINDSHIELD. BOTH CHIPS OCCURRED WHILE DRIVING ON HIGHWAY.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
May 2021

I HAVE HAD 4 CRACKED WINDSHIELDS THAT HAVE NEEDED TO BE REPLACED IN ONE YEARS TIME. NO WINDSHILED HAS MADE IT LONGER THAN 5 MONTHS, TWO ONLY LASTED ABOUT 6 WEEKS. I HAVE REPLACED ALL WITH OEM GLASS. LAST THREE INCIDENCE WERE FOR UNKNOWN CAUSE TO ME. I PURCHASED MY CAR 10/12/19 . FIRST WINDSHIELD WAS REPLACED 12/19, SECOND 5/20, THEN 7/20, AND AGAIN 12/20

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Apr 2021

THE WINDSHIELD ON MY OUTBACK CRACKED WITH NO WARNING OR IMPACT. I HAD PULLED OUT OF MY DRIVEWAY AND WAS JUST BEGINNING TO MOVE FORWARD ON MY STREET WHEN I HEARD A SOUND IN THE CABIN. I DIDN'T KNOW WHAT IT WAS BUT LOOKED AROUND AS I REACHED A NEARBY STOP SIGN. THERE IS A LARGE Y-SHAPED CRACK FROM THE TOP OF MY WINDSHIELD, PARTIALLY HIDDEN BY THE REAR VIEW MIRROR.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021
Apr 2021

WITHOUT ANY WARNING, AND WITH NO ANTECEDENT ROCK OR OTHER IMPACT, WINDSHIELD INCURRED LARGE DIAGONAL CRACK. AT THE TIME, CAR WAS BEING DRIVEN ON A HGHWAY IN GOOD WEATHER.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021
Apr 2021

DRIVING AND NOTICED A CRACK ON MY WINDSHIELD. AS I CONTINUED TO DRIVE I CAN HEAR THE GLASS MAKING CRACKING SOUNDS AND THE CRACK STARTED TO SPREAD FAST ACROSS THE WINDSHIELD. DID NOT DRIVE VEHICLE FOR OVER 2 WEEKS AND CRACK GREW WITHIN THE TIME FRAME.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
Apr 2021

SPONTANEOUS WINDSHIELD CRACK. LOWER EDGE OF DRIVERS SIDE CRACK. 25 MPH ZONE WITH NO TRAFFIC IN FRONT OF ME. BECOMING LARGER TOWARDS PASSENGER SIDE, EACH DAY, CURRENTLY MID WINDSHIELD. I HAVE HAD TO MAKE A CLAIM WITH INSURANCE TODAY.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021
Apr 2021

SMALL ROCK HIT WINDSHIELD ON INTERSTATE, LEAVING A NICE CHIP WITH FIVE LINES COMING OUT. IN THE AM FOUND 2 LINES EXPANDED SEVERAL INCHES OUTWARD. -THIS IS THE 2ND TIME I HAD A WINDSHIELD BREAK IN THE THIS CAR (IN THE LAST YEAR)! MILEAGE IS AT 19000, OWNED NEW 1.5 YRS.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2021

Trend Over Time

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Quick Summary

The 2020 Subaru Outback has 272 VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.