272 complaints reported

2020 Subaru Outback VISIBILITY/WIPER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
272
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2021

I HAD ALMOST THE EXACT SAME EXPERIENCE WITH MY WINDSHIELD AS ANOTHER COMPLAINT I SAW FILED. MY 2020 SUBARU OUTBACK HAD ITS WINDSHIELD CRACKED WHILE TRAVELING SOUTHBOUND ON A HIGHWAY IN SC ON DEC 22, 2020. THE CRACK STARTED SMALL AND GREW QUICKLY OVER THE COURSE OF MY TRAVEL TO ABOUT 16 - 18 INCHES. THE WINDSHIELD HAD TO BE REPLACED AND THE EYESIGHT SAFETY SYSTEM NEEDED TO BE RECALIBRATED WHICH WAS BOTH TIME CONSUMING AND EXPENSIVE. I HAVE TRAVELED A LOT IN MY LIFE WITH MULTIPLE CARS BUT NEVER EXPERIENCED A CRACKED WINDSHIELD THAT SPREADED LIKE IT DID WITH MY NEW OUTBACK. IT IS DISAPPOINTING AND CONCERNING AFTER READING MORE ABOUT THE PENDING LAWSUIT ON DEFECTIVE WINDSHIELDS.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Jan 2021

2020 Subaru Outback purchased in January 2020 has had to have windshield replaced twice. I have owned dozens of vehicles and never had to replace a windshield more than once even on vehicles I owned for 10 - 15 years. The windshields clearly are defective as evidenced by the many complaints regarding windshields for multiple Subaru models over several years.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2020
Jan 2021

WHEN DRIVING DOWN THE ROAD WINDSHIELD JUST STARTED CRACKING ON PASSENGER SIDE FROM BELOW THE WINDSHIELD WIPER BELOW THE WINDOW TRIM. WITHIN MINUTES IT WENT FROM A 3-4 INCH CRACK TO ENCOMPASSING THE MAJORITY OF THE RIGHT SIDE OF THE WINDOW. THIS IS THE SECOND INCIDENT WITH THIS WINDSHIELD. IN DECEMBER A SMALL PEBBLE BARELY TAPPED THIS DRIVER'S SIDE AND CAUSED AN INSTANT GOUGE.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
Jan 2021

LAST SUNDAY MORNING I DISCOVERED A CRACKED WINDSHIELD AS I GOT INTO THE CAR. CRACK APPEARED FOR NO APPARENT REASON AND WAS NOT THERE THE DAY BEFORE WHEN CAR WAS LAST DRIVEN. CAR WAS PARKED IN THE GARAGE OVERNIGHT.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Feb 2021
Jan 2021

WINDSHIELD CRACKED FOR NO APPARENT OR OBVIOUS REASON. WAS NOT STRUCK BY ANY OBJECT. THE VEHICLE WAS MOVING.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
Jan 2021

REAR CAMERA POOR IMAGE QUALITY. THE BACK-UP CAMERA IS THAT IT GETS FAIRLY GRAINY IN LIGHT RAIN AND/OR AT NIGHT. NOT VERY CLEAR AND I DON'T SEE ANY SETTINGS ANYWHERE. IT LOOKS LIKE A VERY OLD CAMERA LACKING LIGHTING AND YOU ALSO SEE THE "GRAIN" OF THE IMAGE.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Feb 2020
Dec 2020

AFTER A 650 MILE DRIVE WITH NO IMPACTS TO WINDSHIELD OR PERCEPTIBLE CRACKS, PARKED THE CAR OVERNIGHT. IN THE MORNING, A CRACK HAD DEVELOPED FROM THE LOWER DRIVER SIDE OF THE WINDSHIELD MOVING UP AND TO THE PASSENGER SIDE. WITH NO FURTHER DRIVING, THE CRACK CONTINUED TO GROW TOWARD THE PASSENGER SIDE, SPLITTING INTO TWO CRACKS. THE SPONTANEOUS CRACK IS IN THE EYELINE. THE VEHICLE WAS STATIONARY WHEN THE CRACK FORMED AND HAS BEEN STATIONARY AS THE CRACK HAS GROWN. SEE PICTURES. ONE PHOTO IS WHEN FIRST DEVELOPED, (DECEMBER 14, 2020) SECOND IN ON DECEMBER 30, 2020 AFTER NO DRIVING AND THE CAR REMAINING STATIONARY FROM THE 14TH)..

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Dec 2020

WINDSHIELD CRACKED IN A RELATIVELY NEW (1-YEAR-OLD) VEHICLE. I DISCOVERED THE CRACK IN THE MORNING WHEN THE VEHICLE WAS STATIONARY. I BELIEVE IT WASN'T THERE YESTERDAY WHEN I LAST PARKED THE CAR.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Dec 2020

WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT. NO MARKING OF ROCK OR ANY DAMAGE.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Dec 2020

THE VEHICLE EXPERIENCED A ~12" CRACK VERTICAL CRACK IN THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THE WINDSHIELD CRACKED. NO KNOWN PEBBLE, ROCK, OR DEBRIS WAS KNOWN TO HAVE STUCK THE WINDSHIELD. THERE WAS A RELATIVELY LOUD "POP" SOUND AND THE CRACK APPEARED IN THE WINDSHIELD. THE CRACK EXTENDS FROM ABOUT HALFWAY UP THE WINDSHIELD DOWN TO THE BOTTOM OF THE BLACK SECTION OF GLASS THAT SUPPORTS THE WINDSHIELD WIPERS (VISIBLE BUT LESS OBVIOUS IN THE PHOTO THAN THE CRACK THROUGH THE TRANSPARENT SECTION OF THE GLASS). THE VEHICLE WAS ~4 MONTHS OLD (PURCHASED NEW) AT THE TIME THE WINDSHIELD CRACKED. OUTDOOR TEMPERATURES RANGED FROM ~15 TO 35 DEGREES FAHRENHEIT AT THE TIME THE WINDSHIELD CRACKED.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Dec 2020

TODAY (26 DECEMBER 2020) AS I PARKED MY 2020 SUBARU OUTBACK IN A BUSINESS PARKING LOT, FOR THE THIRD TIME IN JUST FOUR MONTHS I NOTICED MY WINDSHIELD STARTING TO CRACK FOR NO APPARENT REASON. THERE WERE NO VEHICLES, ROAD DEBRIS , OR WINDS TO CAUSE THIS. THIS IS THE THIRD CRACKED WINDSHIELD ON MY NEW SUBARU IN FOUR MONTHS FOR NO APPARENT REASON. SUBARU HAS A PROBLEM! I HAVE DRIVEN OVER 1.5 MILLION MILES IN FORTY-PLUS PLUS YEARS, AND NEVER IN ALL THE DIFFERENT MANUFACTURERS AND MODELS OF VEHICLES HAVE I EVER HAD ISSUES LIKE THIS!

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Dec 2020

MY VEHICLE HAD BEEN PARKED, IN A SAFE PLACE, AT MY RESIDENCE FOR APPROXIMATELY 3 DAYS. ONE MORNING, I DISCOVERED A CRACK IN THE WINDSHIELD WHICH BEGAN ON THE PASSENGER SIDE, RUNS IN A SMOOTH LINE, MAKING A TURN UPWARD AND CONTINUES ACROSS THE WINDSHIELD AND STOPS CLOSE TO THE CENTER. THE CAR HAD NOT BEEN STRUCK BY A PROJECTILE OR ANYTHING THE LAST TIME I HAD DRIVEN IT. THERE IS NO "SPIDER-WEBBING" OR MARKS THAT WOULD BE CONSISTENT WITH IT GETTING HIT.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Dec 2020

NEW 2020 SUBARU OUTBACK WITH 3K MILES. WAS DRIVING HOME AT ~50MPH ON FREEWAY, A SMALL (1 CM) ROCK HIT UPPER WINDSHIELD AND MADE A SMALL CHIP. THE CHIP THEN SUDDENLY PROPAGATED TO A FOOT-LONG CRACK RIGHT IN FRONT OF THE DRIVER. HAVE OWNED MANY VEHICLES OVER THE PAST 30 YEARS AND HAVE NEVER HAD A WINDSHIELD SHATTER. PROPERLY MANUFACTURED WINDSHIELD SHOULD CHIP, NOT SHATTER.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Dec 2020

SPONTANEOUS CRACK OF THE WINDSHIELD. HIGHWAY DRIVING, HOT DAY AND A SMALL CRACK APPEARED (THERE WAS NO PEBBLE OR DEBRIS THAT HIT THE WINDSHIELD). YOU KNOW WHAT HAPPENS NEXT... THE CRACK GREW AND GREW AND GREW. I SEE THIS HAS BEEN A PROBLEM WITH OTHERS AND WANTED TO REPORT MY EXPERIENCE.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2020
Dec 2020

TWO OEM WINDSHIELDS CRACKED (INCLUDING THE ORIGINAL) WITHIN 1 WEEK OF EITHER BUYING THE CAR OR REPLACING THEM. BOTH WINDSHIELDS' CRACK STARTED FROM THE MIDDLE OF EITHER THE SUPPORTING LEFT OR RIGHT BARS, GO IN FOR ABOUT 6 INCHES, AND THEN CURVED DOWNWARD. VEHICLE WAS IN MOTION, NO CAR IN FRONT OF US TO KICK UP GRAVEL, NO IMPACT POINT ON GLASS.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2020
Nov 2020

I WAS DRIVING DOWN A PAVED ROAD WHEN I HEARD A NOISE AND REALIZED I HAD A CHIP IN MY WINDSHIELD. THERE WERE NOT CARS AROUND ME AND DIDN'T SEE ANYTHING FLY AT MY WINDSHIELD. THE ROAD IS IN A RESIDENTIAL/BUSINESS NEIGHBORHOOD. THE CHIP HAS NOT GROWN SINCE THEN. I DON'T REMEMBER THE EXACT DATE I'VE ALSO NOTICED AFTER GOING THROUGH A CAR WASH MY WINDSHIELD WILL LOOK CLEAN FOR BUT BY THE END OF THE DAY IT'S LOOKS DIRTY WITH LITTLE SPECKS ALL OVER IT AGAIN. IT DOESN'T MATTER WHAT THE WEATHER IS.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2020
Nov 2020

WINDSHIELD GLASS CRACKED SUDDENLY WITHOUT ANY APPARENT CAUSE. THE CRACK APPEARED DURING DRIVING ON OCTOBER 30, 2020. THE SIZE OF THE CRACK IS ABOUT 1/2", AND IT HAS BEEN TEMPORARILY REPAIRED.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2020
Nov 2020

600 MILES ON A BRAND NEW 2020 OUTBACK AND I HEARD A POP WHILE DRIVING ON THE INTERSTATE AND MY WINDSHIELD CRACKED FROM THE EDGE PROB 8 INCHES IN. I DID NOT SEE A ROCK AND IT DIDN'T SOUND LIKE A ROCK. IT'S A STRAIGHT LINE. NO BREAK LIKE SOMETHING HIT IT OR ANYTHING. SPONTANEOUS WHILE DRIVING.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Nov 2020

WINDSHIELD SPONTANEOUSLY CRACKED. ABOUT A 12 - 14 INCH CRACK AROUND THE WINDSHIELD TOP-CENTER. THERE WAS NO IMPACT. THIS HAPPENED OVERNIGHT WHILE SITTING IN MY DRIVEWAY.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2020
Nov 2020

THE WINDSHIELD CRACKED WITHOUT IMPACT, WHILE IN PARK POSITION IN A PARKING LOT. THE CRACK IS IN A "U" SHAPE WITH THE TOP OF THE U AT THE TOP OF THE WINDSHIELD. THE CRACK IS ON THE PASSENGER SIDE.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2020
Nov 2020

WINDSHIELD CRACKED FOR NO REASON. THE CAR ONLY HAS 300 MILES ON IT. THE CAR WAS PARKED IN MY DRIVEWAY. *TR

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Nov 2020

WINDSHIELD CRACKED WAY TOO EASILY. *TR

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Nov 2020

VEHICLE HAS UNDER 12K MILES AND THIS IS THE 3RD WINDSHIELD THAT HAS SPONTANEOUSLY HAS CRACKED

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Nov 2020

PARKED IN DRIVEWAY. WINDSHIELD SPONTANEOUSLY CRACKED. NO ROCK HITS OR CHIPS.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Oct 2020

I WENT OUT TO MY GARAGE AND FOUND A 8 INCH CRACK IN MY WINDSHIELD. THERE IS NO APPARENT IMPACT POINT TO THE CRACK. THE DAY BEFORE, I WENT GROCERY SHOPPING AND PARKED IT IN THE GARAGE WHEN I GOT HOME. THERE WAS NO CRACK. THE CAR IS 5 MONTHS OLD. I CONTACTED MY LOCAL DEALER FOR HELP, AND THEY SAID THEY HAVE NO KNOWLEDGE OF A WINDSHIELD PROBLEM.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2020

Trend Over Time

Complaints by year

Quick Summary

The 2020 Subaru Outback has 272 VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.