2019 Toyota RAV4 FUEL/PROPULSION SYSTEM

DEFECTIVE FUEL TANK DESIGN ONLY ALLOWS ABOUT 8-9 GALLONS RATHER THAN THE 14.5 GALLONS ITS DESIGNED TO HOLD. TOYOTA SENT A LETTER LAST YEAR THAT THEY ACKNOWLEDGE THE ISSUE BUT ITS NOT OFFICIALLY A RECALL. THEY SAID THEY WOULD ADDRESS IT BUT NO WORD FROM THEM YET. DEALERSHIP WANTS TO CHARGE ME TO LOOK AT IT. ITS AS IF THEY DON'T RECOGNIZE THE ISSUE.

GAS TANK WILL NOT FILL UP IN THE HYBRID MODEL. IT STOPS AT AROUND 8 GALLONS, LEAVING ALMOST 1/4 TANK CAPACITY. THIS HAS BEEN THE SITUATION SINCE I BOUGHT THE CAR. THE DEALER IS AWARE AND VERIFIED THE ISSUE

FUEL GUAGE DOES NOT WORK. IT SHOWS EMPTY WHEN THERE IS GAS IN THE TANK

ON DEC 14, 2020 I RECEIVED AN INTERIM NOTICE FROM TOYOTA CONCERNING MY 2019 RAV 4. I BOUGHT THE CAR NEW (LEFTOVER) ON MAY 29, 2020. WHEN I RECEIVED THE INTERIM RECALL I HAD HAD THE CAR FOR ALMOST SEVEN MONTHS WITH APPROXIMATELY 3500 MILES ON THE ODOMETER. SUBJECT OF RECALL: VEHICLE MAY STALL WHILE DRIVING. "THE VEHICLE MAY STOP OPERATING (STALL) AND THE DRIVER WOULD BE UNABLE TO RESTART IT". "IF A VEHICLE STALL OCCURS WHILE DRIVING, THIS COULD INCREASE THE RISK OF A CRASH". "WE WILL NOTIFY YOU AGAIN WHEN THE REMEDY IS AVAILABLE".I HAVE DONE EXTENSIVE RESEARCH SINCE IT INVOLVES MY SAFETY AS THE DRIVER. AS STATED THERE IS NO REMEDY. THE 'LIST' AT TOYOTA WAS STARTED IN JAN OF 2020 FOR AFFECTED MODELS. MY CAR WAS ADDED TO THE LIST IN OCT WHICH MEANS I DROVE FOR TWO MONTHS BEFORE BEING NOTIFIED OF A VERY SERIOUS RECALL. THE REPAIR PLAN IS DIVIDED INTO PHASES. MY RAV 4 WAS PHASE 10 (!!) BUT HAS BEEN MOVED TO PHASE 11. THE TARGET DATE FOR REPAIR IS LATE MARCH BUT SINCE THERE IS NO FIX FOR THE PROBLEM I DOUBT THIS DATE IS FEASIBLE. AFTER A LOT OF BACK AND FORTH WITH TOYOTA VIA THE DEALERSHIP AND MY INSISTENCE THAT THE CAR IS A DANGER TO DRIVE, ESPECIALLY ON HIGHWAYS, I LEFT MY CAR AT THE DEALERSHIP AND RECEIVED A LOANER. I AM A 70 YEAR OLD WIDOW AND SPENDING $36,000 FOR A CAR WAS A VERY BIG DECISION. I AM STILL MAKING MONTHLY PAYMENTS ON A VEHICLE SITTING AT THE DEALERSHIP INDEFINITELY.I HAVE SPOKEN WITH TOYOTA REPRESENTATIVES ABOUT REPURCHASING THE CAR FOR THE PURCHASE PRICE BUT APPARENTLY THEY RARELY DO THIS. THE FACT THERE IS NO REPLACEMENT PART LEADS ME TO CONCLUDE TOYOTA IS RECKLESS AND UNCARING ABOUT THE LIVES OF ITS BUYERS. I HAVE DEALT WITH MANY RECALLS IN MY LIFETIME BUT NOTHING AS FRIGHTENING AS THIS. I FEEL STRONGLY TOYOTA HAS A RESPONSIBILITY TO THE CONSUMER TO OFFER A MONETARY (REPURCHASE PRICE) SOLUTION TO THE INTERIM RECALL . (I DON'T KNOW HOW TO UPLOAD)

RECEIVED NOTICE FROM TOYOTA IN OCTOBER REGARDING DEFECT IN LOW PRESSURE FUEL PUMP. HAVE NOT RECEIVED ANY INFORMATION SINCE.

UNABLE TO FILL GAS TANK SO THAT THE GAUGE REFLECTS "FULL". TANK ONLY SHOWS ABOUT 7/8 OF A TANK.

FUEL TANK DOES NOT FILL UP ALL THE WAY. MISSING ABOUT 3 GALLONS.

RECALL FIX NOT AVAILABLE UNTIL LATE JANUARY POSSIBLY FEB. UNTIL THEN DRIVING WITH A POSSIBLE FUEL TANK FAILURE.

TOYOTA IS KNOWINGLY SELLING AND NOT REPAIRING A POTENTIALLY NON-COMPLIANT VEHICLE. I PURCHASE A 2019 TOYOTA RAV4 XSE HYBRID AND TOYOTA DID NOT DISCLOSE THAT THERE WAS A GAS TANK ISSUE. TOYOTA IS FALSE ADVERTISING THAT GAS MILEAGE AND CONTINUING TO SELL THE 2019 AND 2020 RAV4 HYBRIDS WITH THE SAME GAS TANK ISSUE. THE GAS TANK WILL NOT FILL TO ITS ADVERTISED CAPACITY AND IT IS NOT GET THE ADVERTISED MPGS. IT HAS A 14.5 GALLON TANK BUT WILL ONLY TAKE 9 GALLONS ON EMPTY. AND I HAVE ONLY BEEN GETTING 30 MPG AND THE ADVERTISED IS FOR 41MPG. TOYOTA IS AWARE OF THE PROBLEM AND HAVE BEEN AWARE FOR ABOUT A YEAR NOW AND HAS NOT FIXED THE PROBLEM. I HAVE TAKEN MY CAR IN AND I WAS TOLD THERE IS NO FIX. I OPENED A CASE WITH TOYOTA AND HAVE YET TO BE REACHED OUT TO SO I CAN GET THE PROBLEM RESOLVED. I PURCHASED THIS CAR BECAUSE OF THE GAS TANK AND MPGS AND NOW I PURCHASED FOR NOTHING, THIS TANK AND MPG ISSUE SHOULD HAVE BEEN DISCLOSED AT THE TIME OF PURCHASE SO I WOULD HAVE HAD THE RIGHT TO MAKE A DECISION TO PURCHASE OR NOT.

I BOUGHT MY CAR BRAND NEW IN AUGUST 2019 AND WITHIN A FEW MONTHS BEGAN TO SEE ISSUES WITH THE GAS TANK FILL-UP AND MILEAGE GAGE. THE MAIN ISSUE I SAW WAS THE GAS TANK NOT BEING ABLE TO FILL ALL THE WAY. WHEN I FILL THE TANK UP NORMALLY (LETTING THE GAS PUMP RUN AND CLICK OFF ON ITS OWN), THE TANK FILL-UP GAGE SHOWS IT ONLY ABOUT 3/4 OF THE WAY FULL (I.E. THE GAS PUMP STOPS FILLING SIGNIFICANTLY SHORT OF THE TANK BEING FULL). AFTER THIS, I FORCEFULLY TOP UP THE TANK NUMEROUS TIMES (6-7 TIMES) TO GET IT EVEN CLOSE TO THE FULL MARK ON THE TANK GAGE. EVEN WHEN THE GAGE READS THE TANK AS FULL, I'VE ONLY FILLED UP THE TANK ABOUT 10 GALLONS EVEN THOUGH THE TANK IS SUPPOSED TO HOLD 14 OR 15 GALLONS. ADDITIONALLY, THE MILES TO EMPTY GAGE SEEMS OFF FROM REALITY. WHEN TRACKING MY MILES, THE GAGE SEEMS TO BE AROUND 50 MILES OFF CALIBRATION FROM HOW FAR I TRAVEL (I.E. WHEN I TRAVEL 200 MILES, THE MILES TO EMPTY READING DECREASES 250 MILES). THIS MAY OR MAY NOT BE RELATED TO THE GAS FILL-UP ISSUE. I CALLED MY LOCAL DEALERSHIP REGARDING THIS ISSUE, WHO INFORMED ME THEY WERE AWARE OF THIS ISSUE AND HAVE PUT ME ON A LIST OF OTHER OWNERS WHO ARE DEALING WITH THE SAME ISSUE. IT SEEMS THAT THIS IS A VERY PREVALENT ISSUE. IT HAS BEEN 6 MONTHS SINCE PURCHASING MY CAR AND I STILL HAVE NOT HEARD OF ANY FIX.

SINCE I PURCHASED THIS CAR IN LATE AUGUST I HAVE NOT BEEN ABLE TO GET MORE THAN 8 GALLONS OF FUEL INTO THE 14.5 GALLON TANK. DUE TO THIS ISSUE THE CAR HAS ALSO ONLY BEEN SHOWING IT'S GETTING AROUND 25 MPG WHEN IT WAS ADVERTISED BETWEEN 35-40. I HAVE ALSO BEEN HAVING COMPUTER ISSUES AND KEY FOB ISSUES WITH THE CAR. TOYOTA CORPORATE ACKNOWLEDGED SOMETHING IS WRONG BUT HAS NO ETA ON A FIX. I OFTENTIMES DO NOT FEEL SAFE DRIVING THE CAR AS I NEVER KNOW HOW MUCH GAS IS IN IT AS THE TANK AND COMPUTER SYSTEMS ARE SO OFF.

UNABLE TO FILL GAS TANK FULLY IN ADDITION TO DISPLAYED RANGE BEING INACCURATE. TANK ONLY FILLS ABOUT 3/4 WITH AVERAGE DISTANCE TO EMPTY READING ABOUT 350 MILES, WHICH IS ACTUALLY MORE THAN THE DISTANCE WE ARE ABLE TO TRAVEL BEFORE NEEDING TO REFUEL. *TR

TOYOTA CLAIM THAT MY 2019 TOYOTA RAV4 FUEL TANK IS 14.5 GALLON AND AVERAGE MILES PER GALLON IS 40 (40 X 14.5 = 580 MILES FOR ONE TANK). BUT I NEVER FUEL UP TO THAT LEVEL AT ALL. THE MAX I CAN FUEL UP IS 10 GALLONS. (40 X 10 = 400 MILES MAX). SO IT IS LOSS 180 MILES HERE SOMEHOW. IF THIS IS THE CASE TOYOTA SHOULD ADVERTISE THEIR VEHICLE WITH 10 GALLONS TANK FOR ALL OF THEIR FUTURE RAV4 SUV. OR THEY SHOULD FIX THE FUEL TANK ISSUE HERE. PLEASE HELP. THIS IS SOMETHING WRONG FROM A BRAND NAME AS A RELIABLE TOYOTA. I NOTICE THIS ISSUE RIGHT AFTER I BOUGHT MY CAR IN MAY 2019. I BROUGHT BACK TO THE PIERCEY TOYOTA DEALER AND COMPLAIN, BUT THEY KEEP SAYING THIS IS NORMAL FOR HYBRID CAR. THIS IS NOT MAKING SENSE AT ALL.

STATIONARY PROBLEM. UNABLE TO FILL CAR COMPLETELY. TAKES A MAXIMUM OF AROUND 9.5 GALLONS OF 14.5 GAL TANK. STATED RANGE SHOULD BE BETWEEN 580 AND 550 MILES. NEVER EXCEEDED 429 DISTANCE TO EMPTY, TYPICALLY 392 MILES DTE WITH 36 MPG AVG. TOYOTA IS UNRESPONSIVE TO ISSUE. I LACK CONFIDENCE IN FUEL COMPUTER AND SYSTEM.

MY 2019 RAV4 HYBRID WAS FILLED INITIALLY BY THE TOYOTA DEALERSHIP AS PART OF THE PURCHASE, AND WAS GAS GAUGE REGISTERED 'FULL'. EVERYTIME I HAVE FILLED IT AFTER THE FIRST FILL HAS GOTTEN FILLED TO ABOUT 8/10 OF A TANK ON THE GAS GAUGE BEFORE THE GAS NOOZLE CLICKS OFF. I USUALLY FILL UP WHEN MY GAS TANK IS JUST RIGHT ABOVE THE EMPTY GAUGE LINE. THE CAR IS ADVERTISED TO FILL UP TO 14.5 GALLONS

TOYOTA HAS MISLED CONSUMERS WITH 41MPG AND FALSELY STATED THE SIZE OF THE FUEL TANK. IT'S SUPPOSED TO BE A 14.5 GALLON TANK, HOWEVER IT WILL ONLY HOLD 10 GALLONS EVEN WHEN COMPLETELY EMPTY. IF I TRY TO PUT IN MORE FUEL IN AFTER 10 GALLONS IT SPITS OUT FUEL AS IF OVER FULL. I BOUGHT THIS HYBRID RAV4 IN AN EFFORT TO MAKE LESS FREQUENT FULL UPS. THIS DEFECT IS CAUSING ME TO FILL UP MORE OFTEN THAN NON HYBRID VEHICLES.

THE FUEL TANK WILL ONLY TAKE ABOUT 12 GALLONS OF GAS INSTEAD OF IT'S 14.5 GALLON CAPACITY. THE DEALER ACKNOWLEDGED THE ISSUE AND I WAS TOLD TOYOTA WAS WORKING ON A FIX AND WOULD CONTACT ME WHEN IT WAS SOLVED. CAN THIS PROBLEM CAUSE A SAFETY ISSUE.?

WHEN I FILL UP MY GAS TANK IT'S NEVER FULL ACCORDING TO THE FUEL GAUGE. CLUSTER SHOWS 350 MILES TIL EMPTY

NHTSA RECALL NUMBER: 20V012 RECALL DATE: JANUARY 13, 2020 MANUFACTURER RECALL NUMBER: 20TB02 STILL NO CONTACT FROM DEALER ON WHEN REPLACEMENT FUEL PUMP WILL BE AVAILABLE. 11 MONTHS SEEMS EXCESSIVE.

AFTER WAITING FOR 10 MONTHS, TOYOTA HAS STILL NOT DELIVERED A FIX FOR THEIR KNOWN FUEL TANK CAPACITY PROBLEM IN THEIR 2019 RAV4 HYBRID MODEL. TOYOTA CONTINUES TO STATE THAT THE 14.5GAL TANK HAS A CAPACITY OF MORE THAN 500 MILES, WHILE OWNERS STRUGGLE TO PUT MORE THAN 9-10 GALLONS INTO THE VEHICLE. THE REDUCED RANGE AND INCONSISTENT FUEL LEVEL READINGS HAVE LEFT ME UNSURE AS TO HOW MUCH FUEL THE VEHICLE ACTUALLY HAS, RESULTING IN FREQUENT FUEL STOPS AND AN OBSERVED RANGE OF CLOSER TO 300MILES.

VEHICLE REFUELING PERFORMANCE. THE GAUGE DOES ACCURATELY REFLECT THE CONTENTS OF THE GAS TANK. 14 GAL TANK EMPTY WILL NOT TAKE MORE THAN 8 GAL OF GAS. RESULTING IN A SAFETY ISSUE AS YOU NEVER KNOW WHEN YOU ARE OUT OF GAS.

FUEL TANK CAN'T BE FILLED TO THE FULL CAPACITY. EVEN WITH CONTINUED ATTEMPTS TO FURTHER FILL THE TANK, IT IS SHORT BY A COUPLE GALLONS. JUST A FEW WEEKS AFTER PURCHASING THE VEHICLE, THE ISSUED WAS RAISED (NOW OVER 6 MONTHS AGO) TO BOTH THE LOCAL NJ DEALER AS WELL AS TOYOTA MOTOR SALES HEADQUARTERS. STILL NO RESOLUTION.

TL* THE CONTACT OWNS A 2019 TOYOTA RAV-4. THE CONTACT STATED THAT SHE HAD BECOME UNABLE TO FILL HER GAS TANK TO CAPACITY. DUE TO FAILURE, THE CONTACT WAS UNABLE TO DETERMINE THE ACTUAL FUEL LEVEL INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO NORTH HILLS TOYOTA 7401 MCKNIGHT RD, PITTSBURGH, PA 15237 WHERE SHE WAS INFORMED THAT SHE WOULD HAVE TO ALLOW A CERTAIN WARNING LIGHT TO ILLUMINATE BEFORE PLACING FUEL INTO THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO HAVE THEM PERFORM THE SAME PROCEDURE AND THE FAILURE OCCURRED AGAIN. THE DEALER REACHED OUT TO THE MANUFACTURER AND A CASE WAS FILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *LN *JS

I AM NOT ABLE TO FULLY FILL UP THE FUEL TANK AS EXPECTED BY TOYOTA SPECIFICATIONS. IT CAN PUT BARELY 9 GALLONS (TOYOTA COMMUNICATE TANKS CAN HAVE 15 GALLONS) WHEN THE TANK IS EMPTY AND AFTER THE PUMP STOPS. THE FUEL LEVEL DOES NOT ALWAYS GO TO THE TOP OF THE DASHBOARD INDICATOR BUT I CANNOT PUT MORE FUEL SINCE PUMPS STOPS. I TRIED MULTIPLE GAS STATION AND MANY WAYS TO FILL UP THE TANK, THE ISSUE IS ALWAYS THERE. THE CAR RANGE DOES NOT GO OVER 500 MILES WHEN IT IS SOLD TO DO MORE.

ONLY ABLE TO PUT 9 OR 10 GALLONS INTO THE GAS TANK WHEN THE FUEL GAUGE WAS INDICATING EMPTY. THE TANK IS SUPPOSED TO HAVE A 14.5-GALLON CAPACITY. FACTORY REFUSES TO OFFER ANY CONSIDERATION FOR THIS ANNOYING ISSUE.