2017 Chrysler Pacifica Power Train

TL* THE CONTACT OWN A 2017 CHRYSLER PACIFICA. WHILE DRIVING 14-18 MPH, WHEN EITHER ACCELERATING OR DECELERATING, THE VEHICLE EXPERIENCED A HARD SHIFT. THERE WERE NO WARNING INDICATORS OR SIGNALS ILLUMINATED IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO SOUTHFIELD CHRYSLER DODGE JEEP RAM (28100 TELEGRAPH RD, SOUTHFIELD, MI 48034, 248-331-9937) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN UPDATE AND THERE WERE NO FAILURES WITH THE BRAKES OR SHIFTER. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

I WAS PULLING OUT INTO TRAFFIC AND TRIED TO ACCELERATE AND THE VEHICLE WOULDNT UNTIL I HEARD AND FELT AN ENORMOUS BANG FROM THE TRANSMISSION FINALLY SHIFTING. HAD I NOT HAD A CENTER LANE I WOULDVE BEEN HIT BY ANOTHER VEHICLE. DEALERSHIP STATED THEY CAN NOT REPLICATE IT SO NOTHING IS WRONG. IM AFRAID TO DRIVE IT ESPECIALLY WITH MY FAMILY.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE IMMEDIATELY AFTER A COMPLETE STOP UNTIL IT REACHED APPROXIMATELY 30 MPH. AFTERWARDS, THE VEHICLE WOULD ACCELERATE NORMALLY. THE VEHICLE WAS TAKEN TO HANFORD CHRYSLER JEEP (369 N 11TH AVE, HANFORD, CA 93230) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN BELOW 30 MPH. THE FAILURE BEGAN SINCE THE VEHICLE WAS PURCHASED IN JULY OF 2018. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,008.

SINCE THE SUMMER OF 2018 WHEN MY CAR REACHED AROUND 15,000 MILES, IT BEGAN HESITATING, LOSING POWER, BEING UNABLE TO ACCELERATE, AND SHIFTING VERY HARD INTERMITTENTLY. IT SLAMS INTO GEAR SO HARD AT TIMES IT FEELS LIKE THE CAR HAS BEEN HIT FROM BEHIND. THE PROBLEM HAPPENS MOST OFTEN WHEN TURNING OUT INTO TRAFFIC FROM A COMPLETE STOP, OR WHEN SLOWING DOWN AS APPROACHING A TURN AND THEN ACCELERATING AFTER THE TURN. THE TRANSMISSION WAS SUPPOSEDLY REPLACED, AND THEN A MONTH LATER IT HAPPENED AGAIN, WORSE THAN BEFORE. THE HARD SHIFTING ALSO SOMETIMES HAPPENED WHILE ACCELERATING TO COME UP TO SPEED WHILE DRIVING ON THE THRUWAY. THE CAR HAS ALSO BEGUN REVVING ERRATICALLY. MOST RECENTLY, THE RPMS SHOT UP TO 5000 AND STAYED THERE WHILE DRIVING THROUGH TOWN AT LESS THAN 30 MPH. MOST RECENTLY THE CAR WAS IN THE SHOP FROM 4/1-4/25 AND FROM 5/24 TO PRESENT.

SINCE WE BOUGHT THE VEHICLE BRAND NEW IN SEPTEMBER 2017, WE KEEP HAVING ISSUES WITH THE TRANSMISSION SHIFTING. IT WILL SHIFT SO HARD YOU FEEL AS IF YOU WERE HIT FROM BEHIND. ITS NOT ONLY NERVE WRECKING BUT SCARY. IT DOES THIS WITHOUT WARNING, USUALLY ABOUT 10 TO 25 MPH, THAT IS ENOUGH TO CAUSE WHIPLASH AT THAT RATE. ITS TO THE POINT, I M AFRAID TO DRIVE THE VEHICLE NOT KNOWING WHAT IS GOING TO HAPPEN NEXT. IT DOES THIS WHETHER YOU ARE DRIVING ON THE CITY STREETS OR HIGHWAYS. WE HAVE SPOKE TO FIAT CHRYSLER AND GREVE DEALERSHIP WITH NO RESULTS.

I AM CLEARLY HAVING A SHIFTING GEAR ISSUES. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED, IT HAPPENS BETWEEN 15 AND 18 MPH. THE PROBLEM IS VERY RANDOM. THIS CONDITION MY ONLY HAPPEN ONCE A MONTH OR IT COULD BE SEVERAL TIMES IN A ROW. I HAVE TAKEN THE CAR IN SEVERAL TIMES. THEY DID A SOFTWARE TRANSMISSION UPDATE. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN ON APRIL 3, 2019 AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I ALSO DRIVE THE CAR THE NEXT DAY WITH THE DEALER'S SERVICE REP. IT DID HAVE A SLIGHT LOOSE OF POWER BETWEEN 1ST AND 2ND GEAR BUT WE COULD NOT GET TO REPEAT THE HARD JERKING CONDITION THAT I WAS COMPLAINING ABOUT. THE DEALER CHECK WITH CHRYSLER AND WAS TOLD THAT THEY ARE AWARE OF THE PROBLEM BUT DO NOT HAVE A REPAIR SOLUTION AT THIS TIME. THANKS CHRYSLER!

WHILE DRIVING MY 2017 CHRYSLER PACIFICA AT LOW SPEEDS (10MPH-20MPH) IT SEAMS TO SHIFT OUT OF GEAR AND THEN SLAMS BACK IN STARTLING EVERYONE IN THE VEHICLE FEELING LIKE WE WERE REAR ENDED. WE HAVE HAD THIS VEHICLE BACK TO THE DEALER MULTIPLE TIMES FOR THE SOFTWARE UPDATE. AFTER THE UPDATE IT DRIVES OK FOR A WHILE THEN HAPPENS AGAIN. WHILE OPERATING THIS VEHICLE MAKING A LEFT TURN INTO A LANE WITH ON COMING TRAFFIC IT OCCURRED ALMOST CAUSING ME TO GET INTO AN ACCIDENT.

TRANSMISSION SLIPPING THEN SHIFTING HARD INTO GEAR. THE TIME BETWEEN SHIFTS IS SEVERAL SECONDS MAKING PULLING OUT INTO TRAFFIC DIFFICULT AND DANGEROUS. THIS HAPPENS WHEN THE VEHICLE IS AT LOW SPEED UNDER LOW TO MODERATE ENGINE LOAD.

SPORADICALLY WHEN SHIFTING AT AROUND 15 MPH VEHICLE JERKS SO HARD THAT IT FEELS LIKE YOU HAVE GOTTEN HIT FROM BEHIND. THIS HAS HAPPENED HUNDREDS OF TIMES SINCE AROUND 10K MILES AND NOW I AM AT 27K MILES. THE DEALER CANNOT REPLICATE THE PROBLEM BUT I FEEL IT IS EXTREMELY UNSAFE. ALL THAT HAS BEEN DONE TO TRY TO FIX THE VEHICLE IS PERFORM THE TRANSMISSION SOFTWARE UPDATE AND IT DID NOTHING. ALSO OPENED A CASE WITH CHRYSLER AND THEY HAVE NOT DONE ANYTHING.

ISSUES WHEN THE VEHICLE IS MOVING AT SLOW SPEED GOING FROM WHAT FEELS LIKE 1ST SECOND GEAR AND A VERY HARD THUMP FEELING IS FELT. RPM GUARGE GPES FROM 1500-300 RPM VERY RAPIDLY THEN THE VEHICLE SHIFTS GEARS AND THE THUMP OR HARD SHIFT IS FELT. CAN HAPPEN EITHER ON HIGHWAY, CITY STREET ANY ROADS AT ALL.

THE CAR MISSES DIFFERENT GEARS AS YOU ACCELERATE. FEELS AS THOUGH THE TRANSMISSION IS SLIPPING UPON ACCELERATION. THE VEHICLE IS IN MOTION WITH ACCELERATION WHILE THESE ISSUES HAPPEN. IT WILL HAPPEN ON CITY STREETS AND HIGHWAYS.

THERE IS A PROBLEM WITH THE NINE SPEED TRANSMISSION. OCCASIONALLY WHEN SHIFTING FROM FIRST TO SECOND WHILE ACCELERATING FROM A STOP, THERE WILL BE A LOSS OF POWER TO THE WHEELS EVEN THOUGH THE GAS PEDAL IS STILL ENGAGED. AFTER A SECOND OR TWO THE TRANSMISSION WILL SHIFT ROUGHLY INTO THE NEXT GEAR WITH A GREAT LURCH. IT FEELS LIKE ANOTHER VEHICLE HAS NERFED YOU IN THE REAR BUMPER. THE LURCH IS THAT STRONG. CHRYSLER SAYS THERE IS NO BULLETIN ABOUT THE PROBLEM. THEY CLAIMED THEY REFLASHED THE COMPUTER BUT THAT DID NOTHING TO FIX THE PROBLEM.

THIS PROBLEM OCCURS AT LEAST ONCE A WEEK. THIS HAPPENS AS THE VEHICLE IS ACCELERATING AND REACHES BETWEEN 15 TO 18 MPH. THE CAR STOPS SHIFTING AND FEELS LIKE IT IS JUST SHUTTING OFF. I HAVE TO PRESS HARD ON THE GAS PEDAL TO GET THE VEHICLE TO RESPOND. I HAVE ASKED THE SERVICE DEPARTMENT TWICE TO FIX THE PROBLEM. BOTH TIMES, THEY INFORMED ME THAT THE COMPUTER SCANNER SHOWS NO CONCERNS AND THAT THE TECHNICIAN CANNOT FIND THE PROBLEM AFTER TAKING THE VEHICLE FOR A DRIVE. THE LAST TECHNICIAN INFORMED MY THAT CHRYSLER IS DENYING THE ISSUE BECAUSE THE COMPUTER SCANNERS SHOWS NO ISSUES. HE INFORMED ME THAT CHRYSLER KNOWS ABOUT THE ISSUE AND WILL CONTINUE TO DENY IT UNTIL THE GOVERNMENT MAKES THEM. THE OTHER DAY MY HUSBAND TOOK THE VEHICLE TO THE STORE AND HE CAME BACK A NERVOUS WRECK. THIS SAME CONCERN HAPPENED TO HIM. HE SAID HE DOESN'T KNOW HOW I DRIVE THIS VEHICLE EVERYDAY. HE THOUGHT THE TRANSMISSION JUST FELL OUT OF THE CAR WHEN IT DIDN'T PROPERLY SHIFT GEARS. I HAVE THREE YOUNG CHILDREN AND HUSBAND THAT RIDE IN THIS VEHICLE WITH ME. I AM TERRIFIED THAT ONE DAY I WILL BE REAR-ENDED BECAUSE OF THE PROBLEM WITH THE TRANSMISSION. IF SOMEONE IS FOLLOWING TOO CLOSELY, ONE DAY I WILL BE HIT. I HAVE TALKED TO OTHER FRIENDS WHO HAVE THE 2018 MODEL AND THEY SAID THE SAFETY CONCERN HAS CARRIED ONTO THEIR VEHICLE AND WAS NOT CORRECTED. THIS CONCERN STARTED BEFORE 10,000 MILES AND STILL CONTINUES AT OVER 47,000 MILES.

AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS. THE OTHER DAY I WAS PULLING OUT OF A PARKING LOT ONTO A HIGHWAY ON WHICH THERE WAS ONCOMING TRAFFIC. I STEPPED ON THE GAS AND THE TRANSMISSION DID NOT ENGAGE PROPERLY AND THEN THE CAR DID NOT ACCELERATE AS IT SHOULD HAVE WHICH THEN CAUSED THE ONCOMING TRAFFIC TO HAVE TO BREAK IN ORDER TO AVOID HITTING ME. THANKFULLY, THAT VEHICLE WAS ABLE TO STOP BEFORE HITTING ME, BUT I AM FEARFUL THAT ONE DAY I WILL BE IN A SITUATION WHERE I WON'T BE SO LUCKY WHEN THE TRANSMISSION DOES THIS. THIS HAS ALSO HAPPENED TO ME WHEN I HAVE HAD TO SLOW DOWN WHILE ON AN INTERSTATE OR HIGHWAY AND THEN HAD TO ACCELERATE TO RESUME TRAVELING WITH THE OTHER VEHICLES ON THE ROAD. AT TIMES WHEN THE SLIPPAGE OCCURS THE TRANSMISSION SHIFTS VERY HARD WHICH IS QUITE ALARMING.

MY VAN HAS HAD THIS ISSUE SINCE AROUND 29,000 MILES AND I AM CURRENTLY AROUND 53,000. I HAVE BEEN TO THE DEALERSHIP OVER 15 TIMES AND STILL HAVE NO SOLUTION BECAUSE THE PROBLEM DOESN'T SHOW ON A COMPUTER, NOR DOES IT HAPPEN WHEN A SERVICE TECH IS WITH ME. WHEN THE VAN IS SHIFTING BETWEEN 1ST AND 2ND THERE IS A JOLT LIKE BEING HIT FROM BEHIND AND A NOISE. I HAVE THIS ON VIDEO 3 SEPARATE TIMES AND THE SERVICE ADVISOR TELLS ME THAT IT IS NORMAL FOR A 9 SPEED TRANSMISSION TO DO THIS. THERE IS NO WAY THIS IS NORMAL, OTHERS HAVE BEEN WITH ME AND HAVE THOUGHT I HAVE SLAMMED ON BRAKES BECAUSE THE JOLT IS SO STRONG. THIS HAPPENS IN PARKING LOTS, TURNS AND FROM A COMPLETE STOP TO START. IT ALWAYS HAPPENS AT 14-15 MPH AND IS EXTREMELY SCARY AT TIMES AND THERE IS NO SOLUTION FROM ANYONE.

OVER A YEAR AGO OUR PACIFICA BEGAN HARD SHIFTING FROM A DEAD STOP AND IN LOWER SPEEDS. SOMETIMES IT IS SO BAD WE FEEL WE GOT REAR ENDED. IT IS VERY SPORADIC AND DIFFICULT TO DUPLICATE. IT IS BECOMING VERY UNSAFE. MY FEAR IS THE HARD SHIFTING AND THE CAR STOPPING WILL CAUSE AN ACCIDENT. DEALER SAYS THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT. IT SEEMS THERE SHOULD BE A RECALL. I HAVE SEEN AT 30 COMPLAINTS ON ONE WEB SITE COMPLAINING OF THE EXACT SAME ISSUE.

WHEN TAKING OFF FROM A COMPLETE STOP - AFTER CAR IS WARMED UP - AT A LOW SPEED, CAR IS UNABLE TO SHIFT FROM 1ST AND WHEN IT FINALLY DOES IT SHIFTS SO HARD, JARRING THE CAR, THAT IT FEELS LIKE ANOTHER VEHICLE HAS HIT US FROM BEHIND. USUALLY HAPPENS AT SPEEDS BETWEEN 10-20 MPH. HAPPENS A FEW TIMES A WEEK BUT I CANNOT RECREATE IT ON DEMAND - WHICH IS WHAT THE SERVICE DEPT WOULD LIKE. I HAVE 9000 MILES ON MY VAN AND HAS BEEN HAPPENING INTERMITTENTLY SINCE I PURCHASED IT.

TRANSMISSION SHIFTING ISSUES. VEHICLE WAS AT A COMPLETE STOP. WAS ACCELERATING FROM A STOP AND ACTED LIKE IT DROPPED OUT OF GEAR AND SLAMMED BACK INTO GEAR VIOLENTLY. THIS HAS CAUSED US TO LOOSE CONFIDENCE AND HAVE SAFETY CONCERNS ABOUT OUR VAN.

TRANSMISSION SHIFTING ISSUES. AFTER COMING TO A COMPLETE STOP, I ACCELERATED AND AT 36 MPH THE TRANSMISSION ACTED LIKE IT DROPPED OUT AND BACK INTO GEAR MAKING A NOISE. THIS CONTINUED ISSUE HAS CAUSED AN EROSION IN OUR TRUST IN THE VAN TO SAFELY PROVIDE TRANSPORTATION FOR OUR FAMILY.

VEHICLE WAS AT A COMPLETE STOP. TURNED RIGHT ONTO HIGHWAY 122 AND AT 17 MPH THE VEHICLE HESITATED AND VIOLENTLY SHIFTED HARD INTO GEAR. WE FEEL THE SAFETY OF THE VEHICLE HAS BEEN COMPROMISED BECAUSE OF THE UNPREDICTABILITY OF SHIFTING

WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE

WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE.

I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 37 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE

I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 36 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE

SERVICE SHIFTER WARNING- VEHICLE DECIDES TO GIVE THIS WARNING WHICH CAUSES VAN TO LOCK TRANSMISSION IN PARK AND ENGAGES E-BRAKE. LUCKILY THIS HAS ONLY HAPPENED WHEN VEHICLE IS STATIONARY, BUT HAS OCCURRED ON NEIGHBORHOOD STREET, IN RESTAURANT DRIVE THRU, IN OUR DRIVEWAY AND IN PARKING LOTS. WE CONTINUE TO HAVE THIS ISSUE EVEN AFTER DEALERSHIP REPLACED TRANSMISSION VALVE BODY CONTROL THAT WAS EXPECTED TO FIX THE ONGOING PROBLEM. VAN HAS BEEN TOWED OR OUT OF SERVICE 4 TIMES NOW FOR SAME ISSUE.